Senior Client Operations Officer, Payment Services M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

CACEIS Malaysia, part of Crédit Agricole Group, is seeking a Senior Client Operations Officer in Payment Services, based in IOI City, Putrajaya. You will ensure timely Cash Payment processing under STE and provide support to Europe region with afternoon/evening shifts.

You will manage payments, ensure processing accuracy, resolve queries, post payments, and coach teammates to cover all fund-related tasks while upholding SLA and strong controls.

Responsibilities

• To ensure all payments under STE environment are completed within the agreed timeframe, including manual payments.
• To ensure accuracy of processing in accordance CACEIS Investor Services’ expectation.
• Resolution of payment queries in a timely manner, including STE and manual payments.
• Posting of payments in accordance with procedures.
• Acting as primary checker to ensure quality of output in maintained per the stipulated SLA.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Maintain efficient communication channels with managers, coordinators and team members.
• Ensure effective logging and resolution / follow up of enquiries and liaise with appropriate parties to resolve / elevate queries / problems within agreed timescales.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Senior Client Operations Officer in Payment Services team, you are responsible to ensure that all Cash Payment related activities are processed in a timely and efficient manner utilising processes and procedures, which mitigate and minimize risk across the business.

You will be supporting Europe region, with shift hours between 3:00PM and 12:00AM or 4:00PM and 1:00AM.

What will you do?

• To ensure all payments under STE environment are completed within the agreed timeframe, including manual payments.
• To ensure accuracy of processing in accordance CACEIS Investor Services’ expectation.
• Resolution of payment queries in a timely manner, including STE and manual payments.
• Posting of payments in accordance with procedures.
• Acting as primary checker to ensure quality of output in maintained per the stipulated SLA.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Maintain efficient communication channels with managers, coordinators and team members.
• Ensure effective logging and resolution / follow up of enquiries and liaise with appropriate parties to resolve / elevate queries / problems within agreed timescales.

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