Senior Client Operations Officer, Payments – Evening Shift

CACEIS

Putrajaya

On-site

MYR 60,000 - 90,000

Full time

5 days ago

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Job summary

CACEIS Malaysia, a cornerstone of asset servicing with over 1,200 professionals, is seeking a Senior Client Operations Officer in the Payment Services team. You will ensure timely processing of Cash Payments, both STE and manual, while mitigating risk through robust procedures in a Europe-facing environment.

The role requires coordinating with managers and peers, logging enquiries, and coaching colleagues to ensure cross-training across funds.

Qualifications

Tertiary education with relevant background.
Knowledge in different investment instruments.
Prior experience in banking operations or back office.
Portray leadership skill.

Responsibilities

Ensure all Cash Payment activities are processed timely under STE environment and manual payments.
Maintain accuracy of processing in accordance with CACEIS expectations.
Resolve payment queries in a timely manner, including STE and manual payments.
Posting of payments in accordance with procedures.
Acting as primary checker to ensure quality of output maintained per SLA.
Provide coaching to other team members to ensure cross-training of all fund-related aspects.
Maintain efficient communication channels with managers, coordinators and team members.
Ensure effective logging and resolution/follow-up of enquiries and escalate queries/problems within agreed timescales.