Assistant Manager, Depository Operations Services – PERES Operations M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 67,000 - 106,000; Full time

Job summary

CACEIS Malaysia is seeking a reliable Transaction Management Supervisor to oversee daily operations, supervise a team, and ensure accurate and timely processing of transactional work. You will monitor performance, coach junior staff, and escalate issues to stakeholders as needed.

Responsibilities include enforcing SLAs, conducting quality checks, and maintaining robust controls and documentation to support audit readiness and operational excellence.

Qualifications

• Experience in overseeing daily transaction management work and ensuring timely execution.

Responsibilities

• Oversee the team’s day-to-day Transaction Management activities and ensure accurate, timely execution of processes.
• Adhere to service levels and coach GG10 & GG12 members.
• Perform quality checks or second-level validation on outputs and escalate issues to stakeholders.

Skills

Team leadership

Transaction management

Quality checks

Stakeholder communication

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours:9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time)

Region: Luxembourg

What will you do?

Production and Supervision

• Oversee and support organization, review and updating of the team’s day to day work of Transaction Management administration and ensuring accurately and timely execution of agreed process.
• Adhere to key service level agreements and support coaching to GG10 & GG12.
• Perform quality checks or second level validation on output from the team.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.

Monitoring & Escalation

• Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
• Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.
• Identify and address obstacle or challenges that may impede team progress or performance.
• Effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).

Risk Management

• Maintain effective process controls and procedures are documented, maintained and adhere to.
• Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.
• Maintain comprehensive records for future reference and audit purposes.

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