Assistant Manager, Cash Services - PERES Operations M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, offers asset servicing with a focus on operational excellence across global client services. This role covers production supervision in cash processing, risk controls, and team leadership within Depository Operations and Investor Services.

The position operates from 9:00 AM to 6:00 PM Malaysia time and supports diverse private equity and real estate structures.

Responsibilities

• Oversee cash processing for Depository Operations and Investor Services, including cash & security tracking and manual cash entry validation.
• Ensure all checks are completed and outstanding items are cleared.
• Enforce SLAs and coach junior team members (COO, SCOO, intern).
• Perform quality checks and second-level validation of team output.
• Monitor deadlines, escalate issues to stakeholders and clients as needed.
• Follow escalation protocol for operational issues and events, informing Management.
• Support the manager and act as main contact when unavailable.
• Act as escalation point for Cash Services, ensuring high-quality deliverables and handling escalations.
• Monitor and coach team performance; provide feedback for development.
• Allocate resources daily via effective resource planning.
• Maintain and document process controls; mitigate errors via better procedures; keep audit trails.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00AM – 6:00PM (Malaysia time)
Region: Luxembourg

What will you do?

Production and Supervision

• Oversee and supervise day-to-day processes supporting the cash processing for Depository Operations and Investor Services, cash & security tracking, breaks management and investigation of cash across a range of Private Equity & Real Estate Solutions structures, including input and validation of manual cash entries and presentation of metrics and control data.
• Ensure essential checks are complete and any outstanding items are recorded and cleared.
• Adhere to key service level agreements and support coaching to junior team members (COO, SCOO and intern).
• Perform quality checks or second level validation on output from the team.
• All deadlines need to be monitored, any issues escalated and communicated appropriately to stakeholders and clients.
• Ensure the escalation protocol to Management is strictly adhered to in case of operational issues & events.
• Responsible for supporting the manager in guiding the team and serving as the main contact when manager is unavailable.

Monitoring & Escalation

• Act as escalation point for the Cash Services oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to staff and deal with escalated issues/queries.
• Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.
• Identify and address obstacle or challenges that may impede team progress or performance.
• Effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).

Risk Management

• Maintain effective process controls and procedures are documented, maintained and adhere to.
• Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.
• Maintain comprehensive records for future reference and audit purposes.

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