Senior Client Operations Officer, Fund Execution (Dealing) M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks a Senior Client Operations Officer to manage and control operational implementation of client transactions and services. You will handle processing, reporting, client relations, and compliance tasks within specified units.

Responsibilities include ensuring procedures are followed, coordinating with internal teams, reconciling activities, and maintaining documentation to support accurate client servicing.

Qualifications

• Experience in processing client operations according to procedures.
• Ability to file instructions and manage archives.
• Experience in reconciliation and control of operations.
• Familiarity with AML/fraud controls.
• Strong communication with Relationship Managers.

Responsibilities

• Processing of client operations according to procedures.
• File instructions and manage archives/folders; record and post operations to client accounts.
• Update tools, databases, and document repositories related to activities; mobilize internal units as needed.
• Produce/update activity reports identified by management; address client requests and resolve issues.

Skills

Client operations

Reporting

Client relations

Compliance

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Senior Client Operations Officer, you will be responsible to manage and control the operational implementation of the various transactions and services on behalf of clients.

Region: UK/ Lux

Working hours: 1:00PM – 10:00PM (Malaysia time)

What will you do?

Within the perimeter assigned to him/her and depending on the specific constraints and organization of each unit of assignment (cut-offs, processing deadlines, etc.), the Senior Client Operations Officer may perform the following tasks:

Processing of client operations according to procedures

• Receive instructions and ensure their transcription or execution in the working tools in accordance with procedures in force.
• File the instructions received and manage archives/folders.
• Record and/or post operations to client accounts.
• Update the tools, databases and document repositories associated with his/her activities.
• Mobilize the internal units whose work is required to execute client instructions.
• Collect and control the information needed to process his/her files.
• Connect with the TA to follow up on the order placement.
• Perform control and reconciliation operations related to his/her activity.
• Address and resolve all types of blocks, rejections and anomalies affecting the flow of incoming and outgoing instructions in accordance with procedures in force.

Reporting

• Produce/update the activity reports identified by management.

Client relations

• Address requests and claims submitted by clients and counterparties relating to operations processed by the unit.
• Stay in touch with the Relationship Managers when handling any claim/request for information.
• Monitor the onboarding of new clients.

Compliance and quality

• Contribute to the continuous improvement of operating methods and information systems, participate in the formalization of needs vis‑à‑vis IT tools.
• Be an active, vigilant participant in fighting fraud, money laundering and the funding of terrorism.