Senior Claims Analyst — Trade, Deductions & Recovery

Kimberly-Clark Corporation; Petaling Jaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Arbex in Kuala Lumpur is seeking a Claims Analyst I to manage customer trade claims, rebates, promotions, pricing deductions, and related settlement activities across the Order-to-Cash process. You will validate claims, follow up on aged amounts, and collaborate with Sales, Finance, and Customer Service to protect revenue.

The role requires 5+ years in claims-related functions, strong SAP and Excel skills, and a focus on timely resolution and process improvements.

Qualifications

• 5+ years of experience in Claims Management, Trade Promotions, Accounts Receivable, Order-to-Cash, or Customer Financial Services.
• Experience handling trade claims, customer deductions, rebates, promotions, pricing discrepancies, and dispute resolution.
• Strong understanding of claims aging management, settlement processes, and deduction recovery activities.
• Proficiency in SAP and Microsoft Excel, including claims reporting and analysis.
• Strong analytical, stakeholder management, and problem-solving skills with the ability to influence business outcomes.

Responsabilités

• Validate and process customer claims, rebates, promotions, and pricing deductions accurately and within agreed timelines.
• Manage claims from receipt through resolution and settlement, ensuring appropriate supporting documentation and approvals are obtained.
• Monitor and reduce aged claims balances through proactive follow-up, investigation, and recovery actions.
• Partner with Sales, Finance, Customer Service, and customers to resolve disputes, prevent recurring issues, and minimize invalid deductions.
• Analyze claims trends and identify opportunities to improve processes, strengthen controls, and reduce future claim exposure.

Connaissances

Claims management experience

Stakeholder management

Analytical skills

Formation

Bachelor's degree in Finance/Accounting or related field

Outils

SAP

Microsoft Excel

Description du poste

Arbex in Kuala Lumpur is seeking a Claims Analyst I to manage customer trade claims, rebates, promotions, pricing deductions, and related settlement activities across the Order-to-Cash process. You will validate claims, follow up on aged amounts, and collaborate with Sales, Finance, and Customer Service to protect revenue.

The role requires 5+ years in claims-related functions, strong SAP and Excel skills, and a focus on timely resolution and process improvements.