Trade Promotion Claims Analyst (OTC, TPM, SAP)

Kimberly-Clark Corporation; Petaling Jaya; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Flexible work model

Job summary

Kimberly-Clark in Kuala Lumpur is seeking a Claim Analyst I (Global Business Services) to support end-to-end Trade Promotion Claims management for the Hong Kong and Taiwan markets, ensuring timely validation, processing, and settlement, while collaborating with Commercial, Sales, Trade Marketing, and Financing teams.

The role requires a Bachelor's degree in finance or related field, 3–5 years in claims or OTC operations, SAP experience, and fluent English plus Cantonese; the company offers a

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Commerce, or related discipline.
• Minimum 3–5 years of experience in: Trade Promotion Claims / Customer Deductions /Accounts Receivable /Claims Processing /Sales Support Finance / OTC Operations.
• Experience in Shared Services, GBS, or multinational environments preferred.
• Experience supporting Hong Kong, Greater China, or regional APAC markets preferred.
• Hands-on experience with SAP ECC and/or SAP S/4HANA is required.
• Experience working with Trade Promotion Management (TPM), Settlement, Deduction, or Claims Management processes is highly desirable.
• Mandatory Fluent in English. Fluent in Cantonese (spoken and written).
• The role requires regular interaction with Hong Kong customers, distributors, Sales teams, and business stakeholders.

Responsibilities

• Trade Promotion Claims Processing & Settlement: Manage end-to-end Trade Promotion Claims (and Chargeback) activities, including: Receive, review, and validate customer trade promotion claims against approved promotion plans, contracts, and agreements.
• Verify supporting documentation, POP, customer submissions, and claim eligibility.
• Investigate claim discrepancies and exceptions with involved teams.
• Process approved claims, customer credits, settlements, and related accounting transactions.
• Support customer deduction validation and resolution activities relating to trade promotions.
• Ensure timely settlement of approved claims while maintaining SLAs.
• Perform post-settlement validation and reconciliation.

Skills

English fluency

Cantonese fluency

SAP S/4HANA

TPM / Trade Promotion

Education

Bachelor's degree in Finance/Accounting/Business

Tools

SAP ECC

SAP S/4HANA

Job description

Kimberly-Clark in Kuala Lumpur is seeking a Claim Analyst I (Global Business Services) to support end-to-end Trade Promotion Claims management for the Hong Kong and Taiwan markets, ensuring timely validation, processing, and settlement, while collaborating with Commercial, Sales, Trade Marketing, and Financing teams.

The role requires a Bachelor's degree in finance or related field, 3–5 years in claims or OTC operations, SAP experience, and fluent English plus Cantonese; the company offers a