Claims Operations Intern: Admin & Digital Support

Prudential; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Prudential is seeking an Administrative and Operational Support specialist to assist the Group Claims team in Kuala Lumpur. You will handle routine claims processing, payment administration, case tracking, and records management to help improve operational efficiency.

Key duties include registering claims, updating records, processing payment vouchers, and supporting data entry and reporting. Strong Excel/Word skills and attention to detail are essential, along with bilingual communication in

Qualifications

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Good attention to detail and accuracy in data handling.
• Strong organizational and administrative skills.
• Good communication skills in English and Bahasa Malaysia.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently while maintaining effective teamwork.
• Strong sense of responsibility, confidentiality and professionalism.

Responsibilities

• Register claims accurately and promptly in the relevant claims systems.
• Update claim information and maintain accurate case records.
• Perform PCS claim registration and related system updates.
• Support Digital Claims (DC) updates and administrative processing activities.
• Track pending cases and follow up on outstanding requirements.
• Create Payment Vouchers (PV) in accordance with established procedures.
• Maintain payment-related trackers and supporting documentation.
• Monitor payment status and escalate exceptions where necessary.
• Perform document indexing, filing, scanning, and records management activities.
• Support data entry, data verification, and reconciliation exercises.
• Assist in preparing routine operational reports and management information.
• Highlight discrepancies, exceptions, or incomplete information to the relevant team members for follow-up.
• Manage and update operational trackers and monitoring tools.
• Support ad hoc projects, data consolidation exercises, and process improvement initiatives.
• Liaise with internal stakeholders on administrative matters as required.
• Undertake other administrative and operational duties as assigned by the Team Leader.

Skills

Excel

Word

Outlook

Attention to detail

Organizational skills

English language

Bahasa Malaysia

Communication skills

Task management

Confidentiality

Tools

Microsoft Office

Job description

Prudential is seeking an Administrative and Operational Support specialist to assist the Group Claims team in Kuala Lumpur. You will handle routine claims processing, payment administration, case tracking, and records management to help improve operational efficiency.

Key duties include registering claims, updating records, processing payment vouchers, and supporting data entry and reporting. Strong Excel/Word skills and attention to detail are essential, along with bilingual communication in