Senior Centralised License Admin, IT Support - Corporate IT

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking an experienced License & IT asset professional to own the end-to-end lifecycle of centrally managed software licenses. You will oversee allocation, renewals, transfers and revocation, while driving AI and automation initiatives to streamline licensing processes and reduce manual work.

Collaborating with IT, Procurement and Finance, you will develop dashboards on cost, utilization and risk, ensuring governance, compliance and value across Shopee's

Qualifications

• Strong background in IT Operations, ITSM, technology procurement, software asset management (SAM).
• Experience with license governance and cost optimization.
• Familiarity with GenAI tools, data analytics and automation platforms.

Responsibilities

• Own end-to-end lifecycle of centrally managed software licenses (allocation, renewals, transfers, revocation).
• Drive AI and automation initiatives to streamline processes and improve user experience.
• Maintain accurate license records with governance and controls; identify efficiency opportunities.

Skills

Software asset management

AI & automation

Data analytics

Cross-functional collaboration

Tools

Power Automate

UiPath

Automation Anywhere

Python

SQL

Excel

Power BI

Job description

Corporate IT keeps our business running securely and efficiently. The Centralised License Admin (CLA) team manages enterprise software licenses across Shopee and Sea’s global operations, ensuring effective governance, compliance and access.

In this role, you will manage centrally controlled software licenses across their lifecycle, including utilization, renewals, optimization and cost management. You will also leverage AI, automation and data insights to streamline processes, reduce manual work and improve overall user experience.

If you enjoy solving operational challenges, collaborating across teams and using technology to drive improvements, this role offers the opportunity to make a meaningful impact!

Employment Type:

12-months contract (Covers Employee Benefits + Bonus)

What You Will Do:

Own & Improve License Management

Manage the end-to-end lifecycle of centrally managed software licenses, including allocation, renewals, transfers and revocation.

Drive AI, Generative AI and automation initiatives to streamline processes, improve self-service and enhance user experience.

Maintain accurate license, subscription and entitlement records, with clear governance and controls.

Identify opportunities to improve operational efficiency, scalability and turnaround time.

Provide guidance to stakeholders on software licensing, usage and entitlement matters.

Turn License Data into Business Value

Analyse utilization trends to identify underused, duplicate or unnecessary licenses.

Drive license optimization, reuse, rightsizing and cost avoidance.

Partner with IT Procurement and business teams on renewals, demand planning and future license needs.

Recommend appropriate license quantities and subscription models.

Develop dashboards and insights on cost, utilization, risk and optimization opportunities.

What We Are Looking For:

Software & License Management: Strong background in IT Operations, ITSM, technology procurement, software asset management (SAM), and license/subscription governance and cost optimization.

AI & Digital Skills: Practical experience with GenAI tools (Copilot, ChatGPT, Claude, Gemini), workflow automation (Power Automate, UiPath, Automation Anywhere), and data/analytics tools (Python, SQL, Excel, Power BI).

Collaboration & Execution: Proven ability to work across cross-functional teams (IT, Procurement, Finance, vendors), optimize processes, analyze trends, and work independently.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.