Senior Cash Payments Operations Specialist

RBC; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

RBC is seeking a full-time Wealth Management professional in Putrajaya, Malaysia to assist clients with transaction fulfillment, respond to inquiries, resolve complaints, and maintain comprehensive records of customer interactions. The role requires strong communication, financial product knowledge, and meticulous service delivery within a 40-hour work week.

Based in the Wealth Management platform, you will engage with clients to ensure accurate processing and timely follow-up, contributing to

Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer’s requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Financial Instruments

Foreign Exchange Transactions

Investment Banking

Microsoft Office

Operational Delivery

Payment Handling

Process Improvements

Teamwork

Time Management

Job description

RBC is seeking a full-time Wealth Management professional in Putrajaya, Malaysia to assist clients with transaction fulfillment, respond to inquiries, resolve complaints, and maintain comprehensive records of customer interactions. The role requires strong communication, financial product knowledge, and meticulous service delivery within a 40-hour work week.

Based in the Wealth Management platform, you will engage with clients to ensure accurate processing and timely follow-up, contributing to