Senior Card Usage & Portfolio — Retention & Growth

Aeon Credit Service; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Senior Executive for Card Usage & Portfolio. You will analyze customer trends, develop strategies to minimize attrition, and collaborate with teams to enhance retention. Candidates should have at least 3 years of relevant experience, strong analytical and communication skills, and a tertiary qualification in a related field. This full-time position offers a dynamic work environment focused on strategic growth.

Qualifications

• Minimum 3 years' experience in product management, portfolio management or card operations in financial services.
• Strong analytical skills to derive insights from data.
• Excellent communication skills for cross-functional collaboration.

Responsibilities

• Analyse customer behaviour and attrition trends in the credit card portfolio.
• Develop strategies aimed at reducing attrition.
• Monitor key performance indicators related to customer retention.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Innovative mindset

Education

Tertiary qualification in Business, Finance, Marketing or a related field

Tools

MS Office (Excel, PowerPoint)

Job description

A financial services company in Kuala Lumpur is seeking a Senior Executive for Card Usage & Portfolio. You will analyze customer trends, develop strategies to minimize attrition, and collaborate with teams to enhance retention. Candidates should have at least 3 years of relevant experience, strong analytical and communication skills, and a tertiary qualification in a related field. This full-time position offers a dynamic work environment focused on strategic growth.