Senior Card Operations & Compliance Lead

UOB; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Equal opportunity employer

Career development opportunity

Job summary

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur seeks a Diploma/Degree holder to supervise the Card Financial function, ensure SLA, and refresh SOPs with risk controls.

You will lead a team of five or more, drive process improvements, conduct internal reviews and data analysis, and coach staff to sustain high performance and service quality.

The role emphasizes governance, compliance with bank policies, and proactive handling of customer and unit feedback to support operational excellence.

Qualifications

• Diploma or degree holder with banking operations exposure.
• Experience in retail banking cards operations is preferred.
• Leadership experience managing a team of at least 5.

Responsibilities

• Supervise Card Financial operations to ensure SLA and controls.
• Refresh SOPs and identify risk mitigation measures.
• Lead a team of five or more staff and coach performance.
• Assist with process improvements and data analysis.

Skills

Team leadership

Credit/Debit Cards Ops

Banking operations

Multitasking

Analytical

Attention to detail

Education

Diploma/Degree

Job description

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur seeks a Diploma/Degree holder to supervise the Card Financial function, ensure SLA, and refresh SOPs with risk controls.

You will lead a team of five or more, drive process improvements, conduct internal reviews and data analysis, and coach staff to sustain high performance and service quality.

The role emphasizes governance, compliance with bank policies, and proactive handling of customer and unit feedback to support operational excellence.