Senior Officer, COPC

United Overseas Bank; Kuala Lumpur; On-site; MYR 89,000 - 123,000; Full time

Job summary

United Overseas Bank in Kuala Lumpur is seeking an experienced operations professional to plan and manage resources for Card Member Payments. You will monitor performance to meet SLA, refresh SOPs, identify risks, and implement mitigations within the Card Financial function.

The role requires 3–5 years in retail banking operations (cards), team management of at least 5 staff, and strong analytical and leadership capabilities to drive efficiency and compliance.

Qualifications

• 3 to 5 years of retail banking operations, especially in Credit/Debit Cards Operations.
• Experienced in team management experience with a minimum size of 5.
• Able to multi-task and cope with change and diversity in a fast-paced environment.
• Strong organizational and management skills with strong leadership qualities.
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box'.
• Meticulous with an eye for details and quality mindset.

Responsibilities

• Supervise and ensure smooth running of Card Financial function within the bank which encompasses
• Loan Programs: Loan Booking, Remittance, Funding, Cancellation etc.
• Payment for Cardholder (Issuing) & Merchant (Acquiring)
• Rewards: Redemption, Waiver
• Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Lead, engage and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers' and business units' feedback and queries promptly
• Actively participate in assigned operations related projects & process improvements
• Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to.
• Ensure that operation procedures are kept up-to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Skills

Team leadership

Analytical thinking

Multitasking

Organizational skills

Problem solving

Attention to detail

Education

Diploma/Degree Holder

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will work closely with the respective Team Managers in Card Member Payments Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.

Staff to be involved in

• In charge of supervising & ensuring smooth running of Card Financial function within the bank which encompasses
• Loan Programs: Loan Booking, Remittance, Funding, Cancellation etc.
• Payment for Cardholder (Issuing) & Merchant (Acquiring)
• Rewards: Redemption, Waiver
• Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting

Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.

Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.

Lead, engage and coach staff to a high standard of performance, productivity and service quality

Proactively manage and resolve customers' and business units' feedback and queries promptly

Actively participate in assigned operations related projects & process improvements

Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to.

Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Requirements

• Diploma/Degree Holder
• 3 to 5 years of retail banking operations, especially in Credit/Debit Cards Operations
• Experienced in team management experience with a minimum size of 5.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Strong organizational and management skills with strong leadership qualities
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.