Senior Banking Operations & Process Improvement Lead

6255 UOB Innovation Hub 2 Sdn Bhd; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd in Malaysia is seeking an experienced Operations Manager to oversee retail banking operations, with a focus on Credit/Debit Cards and process improvements. The role requires leading a team, driving RPA and automation initiatives, and ensuring high standards of compliance and service quality.

The successful candidate will manage cross-functional processes, coach staff, and deliver cost-efficient and risk-aware operation improvements in a dynamic banking

Qualifications

• 5–10 years of retail banking operations experience, especially in Credit/Debit Cards operations.
• 5–10 years of team management experience with at least 10 staff.
• Ability to multi-task and adapt in a fast-paced environment.
• Experience in change management projects, including RPA and automation implementations.
• Strong analytical, problem-solving and communication skills.
• Ability to work under pressure.

Responsibilities

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews/tests to ensure compliance.
• Assist with data analysis, report findings, recommend corrective actions and preventive actions.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
• Drive operations related projects and process improvements.
• Lead and coach staff to a high standard of performance and service quality.
• Ensure policy adherence and up-to-date procedures; mentor staff to maintain performance.

Skills

Leadership

Analytical thinking

Communication

Multi-tasking

Change management

Problem solving

Decision making

Education

Bachelor's degree

Job description

6255 UOB Innovation Hub 2 Sdn Bhd in Malaysia is seeking an experienced Operations Manager to oversee retail banking operations, with a focus on Credit/Debit Cards and process improvements. The role requires leading a team, driving RPA and automation initiatives, and ensuring high standards of compliance and service quality.

The successful candidate will manage cross-functional processes, coach staff, and deliver cost-efficient and risk-aware operation improvements in a dynamic banking