Card Operations Director - Lead Process Improvements

Businesslist; Kuala Lumpur; On-site; MYR 167,000 - 223,000; Full time

Benefits offered by this job

Permanent employment

Job summary

Businesslist in Kuala Lumpur, Malaysia, seeks a Director Of Card Operations to lead daily card operations and ensure accurate, timely service across the card service processes.

You will set priorities, review workflows, monitor performance, and coordinate with internal teams to resolve issues and maintain clear handovers. The role demands meticulous records, strong attention to detail, and a proven ability to drive efficiency in Banking & Financial Services.

Qualifications

• Strong capability in managing card operations and service processes.
• Experience in reviewing workflows and improving procedures.
• Ability to monitor service delivery and resolve issues promptly.
• Clear understanding of card processing activities and controls.
• Ability to coordinate across internal teams and manage priorities.
• Attention to detail in maintaining operational records and outcomes.

Responsibilities

• Lead daily card operations to maintain accurate, timely and consistent service delivery.
• Set operational priorities and coordinate activities across card service processes.
• Review workflows and introduce practical improvements that strengthen service outcomes.
• Monitor operational performance and address issues that may affect card processing.
• Work with relevant internal teams to resolve operational matters and maintain clear handovers.
• Maintain clear operational records to support informed decisions and process continuity.
• Identify recurring process gaps and implement actions to improve efficiency.
• Provide operational direction for card-related activities within the Banking & Financial Services department.

Skills

Card operations

Workflow review

Operational monitoring

Cross-team coordination

Operational records

Process efficiency

Job description

Businesslist in Kuala Lumpur, Malaysia, seeks a Director Of Card Operations to lead daily card operations and ensure accurate, timely service across the card service processes.

You will set priorities, review workflows, monitor performance, and coordinate with internal teams to resolve issues and maintain clear handovers. The role demands meticulous records, strong attention to detail, and a proven ability to drive efficiency in Banking & Financial Services.