Senior Card Operations & Process Improvement Lead

United Overseas Bank; Kuala Lumpur; Presencial; MYR 89.000 - 123.000; Jornada completa

Descripción de la vacante

United Overseas Bank in Kuala Lumpur is seeking an experienced operations professional to plan and manage resources for Card Member Payments. You will monitor performance to meet SLA, refresh SOPs, identify risks, and implement mitigations within the Card Financial function.

The role requires 3–5 years in retail banking operations (cards), team management of at least 5 staff, and strong analytical and leadership capabilities to drive efficiency and compliance.

Formación

• 3 to 5 years of retail banking operations, especially in Credit/Debit Cards Operations.
• Experienced in team management experience with a minimum size of 5.
• Able to multi-task and cope with change and diversity in a fast-paced environment.
• Strong organizational and management skills with strong leadership qualities.
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box'.
• Meticulous with an eye for details and quality mindset.

Responsabilidades

• Supervise and ensure smooth running of Card Financial function within the bank which encompasses
• Loan Programs: Loan Booking, Remittance, Funding, Cancellation etc.
• Payment for Cardholder (Issuing) & Merchant (Acquiring)
• Rewards: Redemption, Waiver
• Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Lead, engage and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers' and business units' feedback and queries promptly
• Actively participate in assigned operations related projects & process improvements
• Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to.
• Ensure that operation procedures are kept up-to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Conocimientos

Team leadership

Analytical thinking

Multitasking

Organizational skills

Problem solving

Attention to detail

Educación

Diploma/Degree Holder

Descripción del empleo

United Overseas Bank in Kuala Lumpur is seeking an experienced operations professional to plan and manage resources for Card Member Payments. You will monitor performance to meet SLA, refresh SOPs, identify risks, and implement mitigations within the Card Financial function.

The role requires 3–5 years in retail banking operations (cards), team management of at least 5 staff, and strong analytical and leadership capabilities to drive efficiency and compliance.