Senior Branch Operations & Sales Leader

HLB; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Hong Leong Bank is seeking a dedicated Customer Service / Branch Operations candidate in Malaysia to provide outstanding service to walk-in customers and drive product growth. You will handle deposits, withdrawals, remittances, and other banking transactions with accuracy, while maintaining a professional appearance and adherence to code of conduct.

Ideal candidates are Malaysian citizens, fresh graduates or those with relevant experience.

Qualifications

• Malaysian citizen
• Fresh graduates or candidates with relevant work experience are welcome to apply
• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience
• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores and Mystery Shopping results
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding
• Learn and use I-Pads/other devices for customer service/ cross selling
• Assist in calling up customers for service / sales interactions
• Carry out Branch RCSA through sample checking and effective rectification as applicable
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner
• Over-ride transactions as per Bank defined transaction limits
• Responsible for overall branch cash holding and end of day cash balancing
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
• Observe and comply with the Bank’s Code of Conduct & Ethics
• Maintain confidentiality of customers and Bank’s information in a responsible manner
• Keep a clean, organized work area and maintain a professional appearance
• Attend all trainings as applicable including e-learning/Workday
• Filing of reports
• Where needed, assist in branch housekeeping activities
• Carry out other duties as assigned periodically

Skills

Customer service

Cross selling

Cash handling

Sales experience

Integrity

Professional appearance

Education

Fresh graduates or candidates with relevant work experience welcome

Job description

Hong Leong Bank is seeking a dedicated Customer Service / Branch Operations candidate in Malaysia to provide outstanding service to walk-in customers and drive product growth. You will handle deposits, withdrawals, remittances, and other banking transactions with accuracy, while maintaining a professional appearance and adherence to code of conduct.

Ideal candidates are Malaysian citizens, fresh graduates or those with relevant experience.