Senior Branch Operations & Compliance Lead

AFFIN Group; Kuantan; On-site; MYR 90,000 - 180,000; Full time

Job summary

AFFIN Group in Malaysia seeks an experienced banking professional to manage end-to-end branch operations, ensure regulatory compliance, and uphold high service standards. This role partners with the Branch Manager to drive operational excellence and customer engagement.

You will oversee daily activities, AML/regulatory compliance, audits, risk controls, and security. Lead branch staff, coach, and ensure service quality and efficiency in a highly regulated environment.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or related discipline.
• 5–8 years of experience in retail banking, branch operations, or service management.
• Strong exposure to compliance, AMLA, audit, and operational risk management.
• Experience in supervisory or acting managerial roles is advantageous.
• Good understanding of local banking regulations and BNM requirements.

Responsibilities

• Manage daily branch operational activities in accordance with internal policies and regulatory requirements.
• Oversee AML transaction monitoring, audits, and risk controls to ensure strong internal controls.
• Supervise branch staff, provide coaching and performance monitoring, and cascade Head Office updates.
• Balance service excellence with business growth and risk discipline while supporting referrals and cross-selling of products.

Skills

Branch operations

Regulatory compliance

Leadership & supervision

Risk management

Customer service

Education

Bachelor’s degree in Banking, Finance, Business Administration, or related discipline

Job description

AFFIN Group in Malaysia seeks an experienced banking professional to manage end-to-end branch operations, ensure regulatory compliance, and uphold high service standards. This role partners with the Branch Manager to drive operational excellence and customer engagement.

You will oversee daily activities, AML/regulatory compliance, audits, risk controls, and security. Lead branch staff, coach, and ensure service quality and efficiency in a highly regulated environment.