Senior Assistant, Administration

FFM Berhad; Kuala Lumpur; On-site; MYR 60,000 - 84,000; Full time

Job summary

FFM Berhad is seeking a Sales Administration professional in Malaysia to support customer databases, orders, invoicing, and reports. You will liaise with customers, wholesalers, and internal teams to ensure accurate data and timely delivery.

Candidates should have a Diploma in Business Administration or related field, with at least 3 years’ experience in Sales Administration or Customer Service. Proficiency in Microsoft Office; SAP is an advantage.

Qualifications

• Candidate must possess at least a Diploma in Business Administration, Sales & Marketing, Management, or a related field.
• Minimum 3 years’ relevant working experience in Sales Administration, Sales Support, Customer Service, or related field.
• Good knowledge of sales administration processes, customer management, order processing, invoicing, and documentation.

Responsibilities

• Processing, maintaining, and updating customer databases, sales records, and related documents.
• Checking the accuracy of data related to customer orders, stock, invoices, and transportation arrangements.
• Preparing sales reports, financial statements, invoices, memos, and other sales-related documents.
• Handling customer requests, enquiries, and complaints appropriately and ensuring timely follow-up.
• Processing sales transactions and liaising with customers and wholesalers to facilitate sales arrangements.
• Registering and processing New Credit Application Forms for new customers and ensuring all required documents are complete.
• Assisting customers in making purchase decisions and coordinating the necessary arrangements.
• Monitoring sales orders, stock availability, and delivery arrangements to ensure customer requirements are met.
• Coordinating with internal departments, customers, wholesalers, and transporters to ensure smooth sales operations.
• Preparing and submitting reports related to assigned job functions.
• To comply with Section 24 of the Occupational Safety and Health (Amendment) Act 2022 – General Duties of Employees at Work.

Skills

Sales administration

Customer service

Order processing

Invoicing

MS Excel

SAP

Communication

Time management

Education

Diploma in Business Administration

Sales & Marketing

Tools

Microsoft Word

PowerPoint

Outlook/Teams/OneDrive

Job description

FFM FARMS SDN BHD | TRONG FARM, PERAK

Job Responsibilities

• Processing, maintaining, and updating customer databases, sales records, and related documents.
• Checking the accuracy of data related to customer orders, stock, invoices, and transportation arrangements.
• Preparing sales reports, financial statements, invoices, memos, and other sales-related documents.
• Handling customer requests, enquiries, and complaints appropriately and ensuring timely follow-up.
• Processing sales transactions and liaising with customers and wholesalers to facilitate sales arrangements.
• Registering and processing New Credit Application Forms for new customers and ensuring all required documents are complete.
• Assisting customers in making purchase decisions and coordinating the necessary arrangements.
• Monitoring sales orders, stock availability, and delivery arrangements to ensure customer requirements are met.
• Coordinating with internal departments, customers, wholesalers, and transporters to ensure smooth sales operations.
• Preparing and submitting reports related to assigned job functions.
• To comply with Section 24 of the Occupational Safety and Health (Amendment) Act 2022 – General Duties of Employees at Work.

Education & Qualification

• Candidate must possess at least a Diploma in Business Administration, Sales & Marketing, Management, or a related field.

Relevant Experience & Years of Service

• Minimum 3 years’ relevant working experience in Sales Administration, Sales Support, Customer Service, or related field.

Technical Skills & Professional Knowledge

• Good knowledge of sales administration processes, customer management, order processing, invoicing, and documentation.
• Display a high degree of accuracy, attention to detail, and discipline in following up on outstanding matters.
• Detail-oriented, good interpersonal skills, team player, and possesses self-initiative.
• Good verbal and written communication skills to effectively communicate with customers, wholesalers, employees, and other stakeholders.
• Experienced in executing and improving administrative and sales procedures.
• Able to engage in a professional and collaborative manner with internal and external stakeholders.
• Well versed in Microsoft Word, Excel, and PowerPoint. Experience in SAP environment, Microsoft Outlook, Teams, and OneDrive is an added advantage.
• Strong organizational and time management skills to meet deadlines and manage multiple priorities.
• Good problem-solving skills and ability to handle customer requests and enquiries effectively.

Company Information

FFM Berhad (FFM) was incorporated in Malaysia on 3 December 1962 and is part of the Kuok Group of Companies. Formerly listed on Bursa Malaysia, FFM became a wholly owned subsidiary of PPB Group Berhad in 2004.

Starting as a wheat flour producer, FFM has since diversified into animal feed, palm oil refining, industrial packaging, consumer products, poultry, and commodities trading. Today, the FFM Group generates over RM7 billion in annual turnover and operates across Malaysia and the region, driven by strong growth, innovation, and long-term sustainability.