Senior Assistant, Administration

GSC Group; Kuala Lumpur; On-site; MYR 4,200 - 7,000; Full time

Job summary

FFM FARMS SDN BHD | TRONG FARM, PERAK is seeking a capable Sales Administrator to manage customer databases, order processing, and invoicing. You will prepare reports, handle inquiries, and coordinate with wholesalers to ensure smooth sales operations.

Role requires attention to detail, strong communication, and experience in sales support. The team collaborates with internal departments and transporters to meet delivery schedules.

Qualifications

• Diploma in Business Administration, Sales & Marketing, Management, or related field.
• Minimum 3 years’ relevant working experience in Sales Administration, Sales Support, Customer Service, or related field.
• Strong communication and data/documentation skills.

Responsibilities

• Maintain customer databases, sales records, and related documents.
• Check accuracy of data related to orders, stock, invoices, and transportation arrangements.
• Prepare sales reports, financial statements, invoices, memos, and other sales-related documents.
• Handle customer requests, inquiries, and complaints with timely follow-up.
• Process sales transactions and liaise with customers and wholesalers to facilitate sales arrangements.
• Register and process New Credit Application Forms for new customers and ensure all required documents are complete.
• Assist customers in making purchase decisions and coordinate necessary arrangements.
• Monitor sales orders, stock availability, and delivery arrangements to meet customer requirements.
• Coordinate with internal departments, customers, wholesalers, and transporters for smooth sales operations.
• Prepare and submit reports related to assigned job functions.
• Comply with Section 24 of the Occupational Safety and Health (Amendment) Act 2022 – General Duties of Employees at Work.

Skills

Sales administration

Customer management

Order processing

Invoicing

Documentation

Attention to detail

Communication skills

Interpersonal skills

Team player

Self-initiative

Microsoft Office

SAP experience

Outlook/Teams/OneDrive

Time management

Problem solving

Education

Diploma in Business Administration, Sales & Marketing, Management, or related field

Tools

SAP

Microsoft Word

Excel

PowerPoint

Microsoft Outlook

Teams

OneDrive

Job description

FFM FARMS SDN BHD | TRONG FARM, PERAK

Job Responsibilities

• Processing, maintaining, and updating customer databases, sales records, and related documents.
• Checking the accuracy of data related to customer orders, stock, invoices, and transportation arrangements.
• Preparing sales reports, financial statements, invoices, memos, and other sales-related documents.
• Handling customer requests, enquiries, and complaints appropriately and ensuring timely follow-up.
• Processing sales transactions and liaising with customers and wholesalers to facilitate sales arrangements.
• Registering and processing New Credit Application Forms for new customers and ensuring all required documents are complete.
• Assisting customers in making purchase decisions and coordinating the necessary arrangements.
• Monitoring sales orders, stock availability, and delivery arrangements to ensure customer requirements are met.
• Coordinating with internal departments, customers, wholesalers, and transporters to ensure smooth sales operations.
• Preparing and submitting reports related to assigned job functions.
• To comply with Section 24 of the Occupational Safety and Health (Amendment) Act 2022 – General Duties of Employees at Work.

Education & Qualification

• Candidate must possess at least a Diploma in Business Administration, Sales & Marketing, Management, or a related field.

Relevant Experience & Years of Service

• Minimum 3 years’ relevant working experience in Sales Administration, Sales Support, Customer Service, or related field.

Technical Skills & Professional Knowledge

• Good knowledge of sales administration processes, customer management, order processing, invoicing, and documentation.
• Display a high degree of accuracy, attention to detail, and discipline in following up on outstanding matters.
• Detail-oriented, good interpersonal skills, team player, and possesses self-initiative.
• Good verbal and written communication skills to effectively communicate with customers, wholesalers, employees, and other stakeholders.
• Experienced in executing and improving administrative and sales procedures.
• Able to engage in a professional and collaborative manner with internal and external stakeholders.
• Well versed in Microsoft Word, Excel, and PowerPoint. Experience in SAP environment, Microsoft Outlook, Teams, and OneDrive is an added advantage.
• Strong organizational and time management skills to meet deadlines and manage multiple priorities.
• Good problem-solving skills and ability to handle customer requests and enquiries effectively.