Senior Application Analyst/Application Analyst, Integration & Data Exchange

AirBorneo Airways Sdn Bhd; Kuching; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

AirBorneo Airways Sdn Bhd is seeking an experienced Senior Application Analyst to support and enhance integration and data exchange across the technology landscape.

You will coordinate with application domains, infrastructure, cybersecurity, and data teams to ensure reliable, secure connectivity, monitor integrations, assist testing, and support incidents and continuous improvement initiatives.

Qualifications

• Bachelor's Degree in IT or related field.
• Experience with enterprise applications, integration, or data exchange.
• Knowledge of APIs and data integration best practices.

Responsibilities

• Act as a liaison between Technology Division and application/infrastructure teams and business stakeholders for integration-related matters.
• Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements.
• Provide guidance on integration usage and system connectivity.
• Gather feedback on integration performance and issues.
• Support communication between internal teams and external partners.
• Support system integrations by ensuring interfaces and data exchange processes function as expected.
• Monitor data flows and system interactions to ensure reliable data exchange.
• Assist in identifying integration gaps, inefficiencies, or risks.
• Support improvements to integration processes and data exchange mechanisms.
• Support and manage integration platforms, interfaces, and data exchange mechanisms.
• Monitor system performance and availability affecting integrations.
• Assist in maintaining integration configurations and operational settings.
• Ensure integration services remain accessible and usable.
• Support routine operational activities required to maintain integration availability.
• Coordinate and support integration and data exchange capabilities including middleware, APIs, data exchange, and external connectivity.

Skills

Stakeholder communication

API & data exchange

System integration

Middleware & messaging

Education

Bachelor's Degree in IT/CS

Tools

APIs

Middleware platforms

Data exchange mechanisms

Job description

KEY RESPONSIBILITIES

1. Business Engagement & Stakeholder Support

• Act as a supporting liaison between the Technology Division and application teams, infrastructure teams, and business stakeholders for integration-related matters
• Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements
• Provide guidance on integration usage and system connectivity
• Gather feedback on integration performance and issues
• Support communication between internal teams and external partners

2. Integration and Data Flow Support

• Support system integrations by ensuring interfaces and data exchange processes are functioning as expected
• Monitor data flows and system interactions to ensure data is exchanged reliably within the system environment
• Assist in identifying integration gaps, inefficiencies, or risks
• Support improvements to integration processes and data exchange mechanisms

3. Application Operations and Integration Support

• Support and manage integration platforms, interfaces, and data exchange mechanisms
• Monitor system performance and availability affecting integrations
• Assist in maintaining integration configurations and operational settings
• Ensure integration services remain accessible and usable
• Support routine operational activities required to maintain integration availability

4. Integration & Data Exchange System Coverage

Coordinate and support integration and data exchange capabilities including but not limited to:

• Middleware and Messaging Platforms – supporting system-to-system communication, message queues, and event-driven integration
• API and Interface Services – supporting API-based integrations and system connectivity across platforms
• Data Exchange Mechanisms – supporting batch and real-time data transfer between internal and external systems
• Integration with External Platforms – supporting connectivity with third-party systems, partners, and service providers
• Ensure integration capabilities are stable, secure, and capable of supporting reliable data exchange across systems.

5. Business Requirements and Change Support

• Support the gathering and documentation of integration requirements
• Assist in translating requirements into integration configurations or enhancements
• Participate in discussions and working sessions with stakeholders
• Ensure requirements are clearly captured and communicated

6. System Changes, Testing, and Implementation Support

• Support testing activities including system testing, integration testing, and user acceptance testing
• Ensure integration scenarios and data flows are adequately reflected in test cases
• Track and follow up on issues identified during testing
• Support preparation for deployment of integration changes
• Assist in rollout of integration solutions into production environments

7. Incident Investigation and Resolution

• Investigate incidents affecting integrations and data exchange processes
• Analyse system behaviour and data flow to identify potential causes of issues
• Coordinate with technical teams and vendors to resolve incidents
• Support prioritisation of issues based on system and operational impact
• Provide updates to stakeholders on issue status

8. Continuous Improvement and Integration Support

• Identify recurring issues and inefficiencies in integrations and data exchange processes
• Support initiatives to improve system connectivity, performance, and data reliability
• Contribute to enhancements that improve integration scalability and effectiveness
• Support initiatives related to API adoption, real-time integration, and data platform integration

9. Governance, Compliance, and Control

• Support adherence to internal policies, security standards, and regulatory requirements
• Ensure integration usage aligns with approved processes and controls
• Support documentation and audit requirements for integration systems
• Ensure proper handling of system changes and data exchange processes

10. Vendor Coordination and Support

• Coordinate with vendors supporting integration platforms and middleware solutions
• Support issue resolution and follow-up with vendors
• Assist in ensuring vendor deliverables meet integration requirements
• Track vendor responses and ensure timely closure

11. Documentation and Knowledge Management

• Maintain documentation for integration configurations, interfaces, and data flows
• Ensure documentation is updated and reflects current system behaviour
• Support creation of reference materials and guides
• Contribute to knowledge sharing within the team

12. Collaboration and Cross-Functional Coordination

• Collaborate with application domains, infrastructure teams, cybersecurity teams, and data teams
• Support coordination during system changes and incident investigations
• Support integration and implementation of new solutions from IT Strategy, Innovation & Emerging Tech teams, ensuring data exchange, system connectivity, and interface compatibility across platforms
• Participate in cross-functional initiatives involving integration and data exchange
• Ensure system dependencies and integration points are properly understood and managed

Additional Expectations for Senior Application Analyst

• Handle more complex integration issues and system interactions
• Support requirement coordination and stakeholder discussions
• Provide guidance to junior team members
• Take on deeper involvement in integration ownership within the domain

KEY STAKEHOLDERS

Internal

• All Application Domains (Commercial, Operations, Engineering, Digital, Corporate)
• Data and Analytics Teams
• IT Infrastructure & Operations
• Cybersecurity
• Project Management Office (PMO)

External

• Integration Platform Vendors
• External System Providers
• Technology Partners
• Implementation and Support Vendors

KEY COMPETENCIES

Technical

• Understanding of integration platforms, middleware, APIs, and data exchange mechanisms
• Familiarity with system interfaces and data flow processes
• Understanding of real-time and batch integration concepts

Business

• Ability to understand system interactions and cross-domain dependencies
• Ability to support integration solutions aligned with business requirements
• Ability to assess impact of integration issues on operations

Interpersonal

• Strong communication and stakeholder engagement skills
• Ability to work collaboratively across multiple teams
• Analytical and problem-solving capability

QUALIFICATIONS AND EXPERIENCE

Education

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Engineering, or a related discipline

Experience – Application Analyst

• 1 to 3 years of relevant experience in enterprise applications, integration, or system support roles
• Exposure to integration environments or data exchange processes would be advantageous
• Experience supporting system issues and user requests
• Basic understanding of system interactions and data flows

Experience – Senior Application Analyst

• 3 to 6 years of relevant experience in enterprise applications or integration environments
• Experience supporting system integrations, APIs, or data exchange platforms
• Experience handling more complex incidents and supporting integration enhancements
• Ability to engage stakeholders and support requirement discussions
• Experience working with vendors and cross-functional teams

KEY PERFORMANCE INDICATORS (KPIs)

• Reliability and availability of integration services
• Timeliness and effectiveness of incident resolution
• Data consistency and integrity across systems
• Stakeholder satisfaction
• Contribution to integration improvements and system connectivity