Application Support Analyst 2104

User Experience Researchers Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

User Experience Researchers Pte Ltd in Kuala Lumpur, Malaysia is seeking an Application Support Analyst to provide L2/L3 support for integration and middleware platforms. You will monitor performance, troubleshoot production issues within SLA, and assist with cloud-integrated workflows across APIs and services.

The role requires 2–5 years in application support, exposure to middleware tech, and hands-on skills in SQL, IBM WebSphere, ITX/WTX, Apache, Tomcat, and shell scripting.

Qualifications

• 2–5 years of experience in Application Support / Support Engineering.
• Background in integration and middleware technologies.
• Exposure to cloud-based environments (Azure preferred).
• Must-have skills include SQL, IBM WebSphere, ITX/WTX, Apache, Tomcat, and Advanced Shell Scripting.

Responsibilities

• Provide L2/L3 application support for integration and middleware platforms.
• Monitor system performance and ensure high availability of applications.
• Troubleshoot and resolve production issues within SLA timelines.
• Support integration flows across APIs, middleware and cloud services.
• Collaborate with cross-functional and global teams for incident resolution.
• Perform root cause analysis and implement preventive measures.
• Maintain and enhance operational documentation and support procedures.

Skills

SQL

IBM WebSphere

ITX / WTX

Apache

Tomcat

Advanced Shell Scripting

Experience 2-5 years

Integration & middleware

Azure cloud

C#

Tools

C#

Job description

About the job Application Support Analyst 2104

Key Responsibilities

• Provide L2/L3 application support for integration and middleware platforms
• Monitor system performance and ensure high availability of applications
• Troubleshoot and resolve production issues within SLA timelines
• Support integration flows across APIs, middleware, and cloud services
• Collaborate with cross-functional and global teams for incident resolution
• Perform root cause analysis and implement preventive measures
• Maintain and enhance operational documentation and support procedures

Required Skills & Experience

Core Technical Skills (Must-Have)

• Query Language: SQL
• Middleware & Integration: IBM WebSphere Application Server, ITX (WTX)
• Web/Application Servers: Apache, Tomcat
• Scripting: Advanced Shell Scripting
• 2–5 years of experience in Application Support / Support Engineering
• Background in integration and middleware technologies
• Exposure to cloud-based environments (Azure preferred)

Additional / Good-to-Have Skills

• Development Knowledge: C#
• General understanding of integration and middleware architecture