Data Analyst

Concentrix; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Concentrix is seeking a data analyst to implement and manage KPIs, consolidate cross-functional performance indicators, and deliver insights to drive data-driven decisions across the business. You will collaborate with BI teams to plan analyses, prepare root-cause and impact assessments, and produce reports and dashboards feeding daily to annual KPIs.

The role requires 2–4 years of data analysis experience, strong communication, and ability to tell a story with data while feeding a single source

Qualifications

• 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.
• Strong business and collaboration skills, and responsiveness to service needs and operational demands.
• BPO experience and BPO metrics knowledge preferred.
• Bachelor's degree preferred, in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.

Responsibilities

• Implement and manage cross-functional KPI indicators to deliver insights and drive data-driven decisions across the business.
• Collaborate with Lead BI Consultant or Supervisor to plan and deliver analysis for operational management, including root cause and impact assessments.
• Package complex information into actionable insights and ensure a single source of truth.
• Improve data availability by acting as a SME between cross-functional teams.
• Ensure data accuracy, timeliness, and validation prior to presentation.
• Support reporting needs and partner with development teams to create reports/dashboards for daily to annual KPIs.

Skills

Data analysis

Stakeholder collaboration

Storytelling with data

Problem solving

Communication skills

Analytical thinking

Education

Bachelors' degree

Tools

Power BI

Qlik

Tableau

Zendesk

Salesforce

Excel (Power Pivot, Macros)

SQL

Job description

Essential Functions / Core Responsibilities

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.


• Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.


• Package complex & ambiguous information to drive forward actionable insights.


• Leverage data and information structure to ensure - single source of truth.


• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.


• Ensure data accuracy, timeliness and validation prior to presentation.


• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.


• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.


• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.


• Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.


• Maintain confidentiality.

Candidate Profile

• 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.


• Strong business and collaboration skills, and responsiveness to service needs and operational demands.


• BPO experience and BPO metrics knowledge preferred.


• Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.


• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage


• Advanced Excel covering Power pivots and Macros.


• Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.


• Ability to tell a story with data and drive data literacy.


• Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).


• Ability to build good relationships and work cross-functionally.


• Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.


• Problem solving skills and process improvement experience with sound decision making


• A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented


• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously


• As a global organization, please be aware this role may cover 24x7 through rotation of shifts