Senior Manager/Manager, Application Integration & Data Exchange

AirBorneo Airways Sdn Bhd; Kuching; On-site; MYR 180,000 - 320,000; Full time

Job summary

AirBorneo Airways Sdn Bhd seeks a Senior Manager, Enterprise Integration to lead cross‑domain integration strategy and delivery. You will oversee middleware, APIs, and data exchange, ensuring reliable and secure enterprise connectivity across applications.

You will drive governance, incident response, and vendor engagement while guiding teams through complex integration programs that deliver real‑time data and scalable interfaces.

Qualifications

• Bachelor’s degree in IT or related field.
• 4–6 years of experience in integration, middleware, or enterprise application environments.
• Experience coordinating system changes, enhancements, and operational support with vendors and stakeholders.

Responsibilities

• Act as IT liaison for integration-related matters across business domains.
• Oversee integration platforms, middleware, and data exchange mechanisms to ensure reliability and security.
• Coordinate governance, change delivery, and incident management for integration initiatives.
• Lead cross-domain teams and manage vendor relationships to meet integration objectives.
• Ensure data integrity, system performance, and enterprise alignment of integration solutions.
• Drive continuous improvement in integration reliability and real-time data exchange capabilities.

Skills

Stakeholder engagement

Cross-domain coordination

Problem-solving

Communication skills

Leadership

Education

Bachelor’s Degree in IT/CS/IS/SE/Data Eng

Tools

APIs

Middleware

Enterprise integration platforms

Job description

KEY RESPONSIBILITIES

1. Business Engagement & IT Business Liaison

• Act as the primary IT liaison for integration-related matters across all business and application domains
• Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements
• Ensure integration solutions align with business processes and operational needs
• Provide advisory on integration approaches, data exchange mechanisms, and solution options
• Ensure effective coordination between application teams, infrastructure teams, and external partners

2. Integration and Data Flow Enablement

• Ensure integration solutions effectively support data exchange between systems across the enterprise
• Maintain visibility of system interactions, data flows, and integration dependencies
• Identify gaps, inefficiencies, or risks in integration design and data exchange processes
• Ensure integration-related decisions consider data integrity, system performance, and operational impact

3. Application Integration & Data Exchange Domain Management

• Manage and oversee integration platforms, middleware, and data exchange mechanisms
• Ensure integrations are stable, secure, and capable of supporting operational and business requirements
• Maintain oversight of system interfaces, integration dependencies, and data flows
• Ensure integration configurations and connectivity align with enterprise architecture and standards
• Ensure the domain is managed in a structured, controlled, and scalable manner

4. Application Integration & Data Exchange System Coverage

Coordinate and support integration and data exchange capabilities including but not limited to:

• Middleware and Messaging Platforms – supporting system-to-system communication, message queues, and event-driven integration
• API and Interface Services – supporting API-based integrations and system connectivity across platforms
• Data Exchange Mechanisms – supporting batch and real-time data transfer between internal and external systems
• Integration with External Platforms – supporting connectivity with third‑party systems, partners, and external service providers
• Ensure integration capabilities are reliable, secure, and capable of supporting enterprise-wide data exchange and system interaction.

5. Business Requirements, Solution Coordination, and Change Delivery

• Oversee and support the gathering, validation, and prioritisation of integration requirements
• Ensure requirements are translated into integration solutions, configurations, or enhancements
• Facilitate discussions with stakeholders to define integration needs and expected outcomes
• Review proposed changes to ensure alignment with system dependencies and data flow requirements
• Ensure changes are delivered in alignment with business and operational priorities

6. System Implementation, Testing, and Operational Readiness

• Participate in implementation and enhancement of integration solutions
• Provide domain expertise during solution design, testing, and rollout activities
• Oversee testing to ensure integration scenarios and data flows are adequately validated
• Ensure integration solutions are operationally ready prior to deployment
• Ensure minimal disruption to system connectivity during changes

7. Incident Management and Service Continuity

• Oversee investigation and resolution of incidents affecting system integrations and data exchange
• Ensure incidents are prioritised based on system impact and data flow disruption
• Coordinate cross-functional troubleshooting involving multiple systems and platforms
• Ensure rapid escalation and resolution of critical integration issues
• Ensure stakeholders are informed of incident status and resolution progress

8. Continuous Improvement and Integration Enhancement

• Identify opportunities to improve integration reliability, performance, and scalability
• Drive improvements in data exchange processes and system connectivity
• Support initiatives that enhance real-time integration capabilities and data availability
• Contribute to development of integration standards and best practices

9. Governance, Compliance, and Control

• Ensure integration solutions comply with internal policies, security standards, and regulatory requirements
• Ensure data exchange mechanisms maintain appropriate controls, traceability, and audit readiness
• Maintain documentation and records required for governance and compliance
• Ensure proper change management and approval processes are followed

10. Vendor and Partner Management

• Manage relationships with vendors supporting integration platforms and middleware solutions
• Coordinate vendor activities related to issue resolution, enhancements, and system upgrades
• Ensure vendor deliverables align with integration requirements and standards
• Monitor vendor performance and ensure timely response and resolution
• Escalate vendor-related issues where necessary

11. Team Leadership and Capability Development

• Lead and guide team members supporting integration and data exchange capabilities
• Provide direction on priorities, incident handling, and stakeholder engagement
• Promote knowledge sharing and strengthen team capability in integration technologies
• Identify skill gaps and support development initiatives
• Ensure effective team coordination and operational continuity

12. Documentation and Knowledge Management

• Ensure documentation of integration configurations, interfaces, data flows, and operational procedures is maintained
• Ensure documentation supports troubleshooting, system continuity, and audit requirements
• Maintain records of system changes, incidents, and key decisions
• Promote structured documentation practices

13. Cross-Functional and Enterprise Coordination

• Collaborate with Application Domains, Infrastructure, Cybersecurity, Data Teams, and PMO
• Collaborate with IT Strategy, Innovation & Emerging Tech teams to enable integration, data exchange, and system connectivity for new technology solutions across the enterprise
• Ensure dependencies between systems and integration points are managed effectively
• Support enterprise initiatives involving integration and data exchange
• Participate in coordinated problem‑solving across domains

Additional Expectations for Senior Manager

• Provide leadership across enterprise integration initiatives and strategies
• Advise on integration architecture, scalability, and long‑term capabilities
• Lead complex cross-domain integration programmes
• Support strategic planning and prioritisation of integration and data initiatives

KEY STAKEHOLDERS

Internal

• All Application Domains (Commercial, Operations, Engineering, Digital, Corporate)
• Data and Analytics Teams
• IT Infrastructure & Operations
• Cybersecurity
• Project Management Office (PMO)

External

• Integration Platform Vendors
• External System Providers
• Technology Partners
• Implementation and Support Vendors

KEY COMPETENCIES

Technical

• Strong understanding of integration platforms, middleware, APIs, and data exchange mechanisms
• Familiarity with system interfaces, data flows, and enterprise integration patterns
• Understanding of real‑time and batch integration models

Business

• Ability to understand cross-domain system interactions and dependencies
• Ability to align integration solutions with business and operational requirements
• Ability to assess impact of integration issues on enterprise operations

Interpersonal

• Strong stakeholder engagement and communication skills
• Ability to coordinate across multiple domains and teams
• Strong analytical and problem‑solving capability
• Ability to manage vendors and external partners effectively

QUALIFICATIONS AND EXPERIENCE

Education

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Engineering, or a related discipline

Experience – Manager

• 4 to 6 years of relevant experience in integration, middleware, or enterprise application environments
• Experience supporting or managing system integrations, APIs, or data exchange platforms
• Experience coordinating system changes, enhancements, and operational support
• Ability to understand system dependencies and integration requirements
• Experience working with stakeholders and vendors
• Exposure to enterprise systems and data exchange environments

Experience – Senior Manager

• 7 or more years of relevant experience in integration, middleware, or enterprise application environments
• Strong experience managing enterprise integration platforms and data exchange solutions
• Proven ability to lead integration initiatives across multiple systems and domains
• Strong stakeholder engagement and advisory experience
• Experience managing vendors and complex integration environments
• Experience leading teams and domain‑level responsibilities

KEY PERFORMANCE INDICATORS (KPIs)

• Reliability and availability of integration and data exchange capabilities
• Timeliness and effectiveness of incident resolution
• Data consistency and integrity across systems
• Stakeholder satisfaction
• Successful delivery of integration initiatives
• Stability and performance of integration platforms