Senior Air Freight Manager (Penang)

MVC Resources; Bayan Lepas; On-site; MYR 180,000 - 300,000; Full time

Job summary

MVC Resources is seeking an experienced leader to oversee our Air Freight Operations function in Bayan Lepas, Penang. You will drive operational excellence, elevate customer satisfaction, and accelerate revenue growth while building a high-performing team.

You will direct daily import/export activities, manage compliance with regulations, coach the team, nurture key airline and customer partnerships, monitor costs, and collaborate with Finance, Sales, and Warehouse to deliver accurate records

Qualifications

• 8+ years in freight forwarding or logistics with managerial experience.
• Diploma or Degree in Logistics/Transportation/SCM.
• Deep knowledge of air freight procedures, documentation and related systems.
• Strong revenue, profitability and cost-control understanding.
• Leadership, problem-solving, and negotiation skills; ability to work under pressure.
• Proficiency in Microsoft Office.
• Good English and Malay; Mandarin is a plus.

Responsibilities

• Direct daily air freight import/export operations to ensure smooth, compliant delivery.
• Lead, motivate, and coach the air operations team; set performance expectations.
• Maintain relationships with customers, airlines, global partners, and agents; support sales.
• Monitor costs and drive revenue growth; optimize manpower and resources.
• Coordinate with Finance, Customer Service, Warehouse, and Transport; ensure accurate shipment records and reports.

Skills

Leadership

Operations management

KPI monitoring

Customer relationship management

Cost control

Negotiation

Cross-functional coordination

Education

Diploma or Degree in Logistics/Transportation/SCM

Tools

MS Office

Freight forwarding systems

Job description

We are seeking an experienced leader to oversee our overall Air Freight Operations function. In this critical role, you will drive operational excellence, elevate customer satisfaction, and accelerate revenue growth and profitability while developing a high-performing team.

Key Responsibilities

• Operations & Compliance: Direct all daily air freight import and export operations to ensure smooth, efficient delivery. You will monitor KPIs, drive continuous improvement, and ensure strict compliance with customs regulations, security certification programs, and ISO requirements.
  

• Team Leadership: Lead, motivate, and coach the air operations team. You will set clear performance expectations, identify manpower and training needs, support succession planning, and foster a culture of accountability and teamwork.
  

• Commercial Partnerships: Maintain strong relationships with key customers, airlines, global partner stations, and agents. You will act as the primary escalation point for major issues and collaborate closely with the Sales team to support customer retention and business development.
  

• Financial Management: Champion revenue and profitability targets while actively monitoring operational costs to identify areas for improvement. You will ensure the highly effective utilization of manpower and resources.
  

• Cross-Functional Synergy: Coordinate seamlessly with internal departments—including Finance, Customer Service, Warehouse, and Transport—and ensure the timely submission of accurate shipment records and management reports.
  

Requirements

• Minimum of 8 years of relevant experience in freight forwarding, logistics, or transportation, including proven managerial experience.
  

• A Diploma or Degree in Logistics, Transportation, Supply Chain Management, or a related field.
  

• Deep, practical knowledge of air freight import and export procedures, documentation, and relevant freight forwarding systems.
  

• Strong commercial awareness with a solid understanding of revenue, profitability, and cost control.
  

• Exceptional leadership, problem-solving, and negotiation skills, with the ability to work independently under pressure in a fast-paced environment.
  

• Proficiency in Microsoft Office.
  

• Good command of English and Malay; fluency in Mandarin is an added advantage