Senior Administrative Lead - Process Improvement & Ops

Jobtailor; Johor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jobtailor in Malaysia is seeking an experienced administrative professional to provide comprehensive support across departments, manage documentation, and coordinate communications with customers, suppliers, and employees.

The role emphasizes process improvement, accurate record-keeping, and the ability to work independently on complex problems while collaborating with multiple teams to drive efficiency.

Qualifications

• Minimum eight years of related experience.
• High School Diploma or equivalent.
• Mastery knowledge of the job, practices and procedures, and their organizational impact.
• Ability to work independently on highly complex problems and make decisions.
• Ability to develop process improvements.
• Ability to collaborate frequently with management, external contacts, and other teams.
• Ability to coordinate efforts across departments.
• Ability to use personal computers, copiers, printers, and other office equipment.

Responsibilities

• Provide administrative support to various functional areas.
• Perform staff support activities for department development, implementation, communication, and administration.
• Review documents and reports for accuracy and completeness.
• Communicate with customers, suppliers, and employees as needed.
• Perform filing, photocopying, document preparation, faxing, mail sorting and delivery, and supply ordering.
• Resolve reconciliation issues.
• Create, send, track, record, and save department documents for auditing.
• Update and maintain electronic and hard copy records.
• Answer incoming calls, coordinate messages, schedule appointments, and respond to callers.
• Handle specialized assignments in areas such as billing, customer service, mail room, human resources, sales, finance, accounting, marketing, or fleet management.

Skills

Administrative Support

Process Improvement

Collaboration

Decision Making

Independent Work

Education

High School Diploma

Tools

Personal Computers

Copiers

Printers

Office Equipment

Job description

Jobtailor in Malaysia is seeking an experienced administrative professional to provide comprehensive support across departments, manage documentation, and coordinate communications with customers, suppliers, and employees.

The role emphasizes process improvement, accurate record-keeping, and the ability to work independently on complex problems while collaborating with multiple teams to drive efficiency.