Semiconductor Customer Order & RMA Specialist

Renesas; Bayan Lepas; On-site; MYR 42,000 - 60,000; Full time

Job summary

Renesas Corporation in Bayan Lepas, Malaysia, is seeking a Customer Service Representative to handle first-level order placement and fulfilment for direct and distributor customers. The role emphasizes accurate communication and problem resolution to ensure customer satisfaction.

The successful candidate will manage orders, support RMAs, and work with Sales to review bookings and backlog while maintaining a service mindset across internal teams.

Qualifications

• Bachelor’s Degree or above in any field.
• With a minimum of 3 years related experience in Customer Operations or Support and/or Inside Sales (semiconductor field).
• Customer Service process knowledge, passionate about delighting customers by rendering excellent support.
• Knowledge of Order management systems (eg: SAP, Model N, Oracle).
• Fluent in English & Chinese in both oral and written; Japanese language a plus.
• Strong problem solving, communication and interpersonal skills.

Responsibilities

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Ad-hoc support covering sampling tracking for Distis, customer questionnaires & EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Skills

English & Chinese proficiency

Problem solving

Communication

Interpersonal skills

Education

Bachelor’s Degree or above in any field

Tools

SAP

Model N

Oracle

Job description

Renesas Corporation in Bayan Lepas, Malaysia, is seeking a Customer Service Representative to handle first-level order placement and fulfilment for direct and distributor customers. The role emphasizes accurate communication and problem resolution to ensure customer satisfaction.

The successful candidate will manage orders, support RMAs, and work with Sales to review bookings and backlog while maintaining a service mindset across internal teams.