Customer Service Representative

Renesas Electronics; Bayan Lepas; On-site; MYR 36,000 - 54,000; Full time

Job summary

Renesas Electronics in Penang is seeking a Customer Service Representative to be the first level support for order placement and fulfilment for direct and distribution customers. You will represent Renesas with customers, ensuring satisfaction and loyalty through clear communication and effective problem resolution.

The role covers order management, RMA support, account review with Sales, and collaboration with Distis and customers. Fluency in English and Chinese is required; Japanese is a plus.

Qualifications

• Customer service process knowledge and passion for delightful support.
• Experience with order management systems (SAP, Model N, Oracle).
• Fluent in English and Chinese; Japanese language is a plus.

Responsibilities

• Standard order management including expedit es/pull ins/cancellations/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering sample tracking, customer questionnaires & EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Skills

Customer service

Problem solving

Communication skills

Interpersonal skills

Bilingual English/Chinese

Education

Bachelor’s Degree or above

Tools

SAP

Model N

Oracle

Job description

Job Description

The Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

Key Responsibilities

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Qualifications

• Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
• Customer Service process knowledge, passionate in delighting customers by rendering excellent support
• Knowledge of Order management system, eg: SAP, Model N, Oracle.
• Fluent in English & Chinese in both oral and written, Japanese language is a plus
• Must possess strong problem solving, communication and interpersonal skills.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.