Customer Service Representative

Renesaselectronics; Bayan Lepas; On-site; MYR 50,000 - 84,000; Full time

Job summary

Renesas Electronics is seeking a Customer Service Representative to be the frontline support for ordering and fulfilment, serving both direct and distribution customers. You will represent Renesas with customers, ensuring satisfaction and loyalty through clear communication and effective problem resolution.

Responsibilities include standard order management, RMA support, and collaboration with Sales on bookings, backlog and billing, plus ad-hoc tasks related to samples, questionnaires and

Qualifications

• Bachelor's degree required in any field.
• Minimum 3 years related experience in Customer Operations or Inside Sales.
• Experience in semiconductor field preferred.
• Strong knowledge of order management and customer service processes.
• Fluent in English and Chinese; Japanese a plus.

Responsibilities

• Serve as first level support for order placement and fulfilment for direct and distribution customers.
• Manage standard orders, expedit es, cancellations, pull ins and push outs.
• Support RMA processes and related FA activities.
• Review account bookings, backlog, and billing with Sales.
• Coordinate sample tracking, customer questionnaires, and EHS/technical matters.
• Partner with Sales to manage Renesas communications with Distis/customers.

Skills

English & Chinese

Problem solving

Communication skills

Customer operations experience

Education

Bachelor's Degree or above

Tools

SAP

Model N

Oracle

Job description

The Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

Key Responsibilities

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Bachelor's Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).

Customer Service process knowledge, passionate in delighting customers by rendering excellent support

Knowledge of Order management system, eg: SAP, Model N, Oracle.

Fluent in English & Chinese in both oral and written, Japanese language is a plus

Must possess strong problem solving, communication and interpersonal skills.

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier . With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world-leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement .