Semiconductor CTS Engineer - Quality & NPI Leader

Renesas Electronics; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts with emphasis on PPAP submissions, CSR deployment, and NPI activities.

The role requires deep semiconductor manufacturing and quality system expertise, plus strong leadership and cross‑functional influence without direct people management responsibility.

Qualifications

• 8+ years of experience in semiconductor manufacturing, quality engineering, customer technical support, or related technical roles.
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability).
• Hands on experience: CSRs, PPAP submissions and approvals, customer audits, questionnaires, and technical assessments.
• Excellent communication skills with the ability to influence at technical, operational, and executive levels.

Responsibilities

• Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process-related inquiries.
• Build trusted relationships with customer quality, engineering, and supply chain organizations.
• Provide timely and accurate technical responses to customer requests and escalations.
• Represent customer requirements and concerns within cross-functional teams.
• Own and coordinate PPAP submissions in alignment with customer and industry requirements.
• Ensure accuracy and completeness of PPAP documentation (Process Flow Diagrams, PFMEA, Control Plans, MSA, Cp/Cpk).
• Partner with Quality, Manufacturing, and Engineering teams to resolve gaps and drive corrective actions.
• Serve as the technical SME for CSRs across assigned accounts; deploy customer requirements across functions.
• Coordinate and complete customer technical questionnaires, audits, and assessments including ISO, RoHS, REACH, Conflict Minerals, ESG.
• Support NPI readiness reviews and production ramp activities; drive issue resolution during NPI phases.

Education

BSEE with 10+ years of relevant experience

MSEE with 8+ years of relevant experience

Job description

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts with emphasis on PPAP submissions, CSR deployment, and NPI activities.

The role requires deep semiconductor manufacturing and quality system expertise, plus strong leadership and cross‑functional influence without direct people management responsibility.