Customer Technical Support (CTS) Engineer

Renesas Electronics; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts with emphasis on PPAP submissions, CSR deployment, and NPI activities.

The role requires deep semiconductor manufacturing and quality system expertise, plus strong leadership and cross‑functional influence without direct people management responsibility.

Qualifications

• 8+ years of experience in semiconductor manufacturing, quality engineering, customer technical support, or related technical roles.
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability).
• Hands on experience: CSRs, PPAP submissions and approvals, customer audits, questionnaires, and technical assessments.
• Excellent communication skills with the ability to influence at technical, operational, and executive levels.

Responsibilities

• Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process-related inquiries.
• Build trusted relationships with customer quality, engineering, and supply chain organizations.
• Provide timely and accurate technical responses to customer requests and escalations.
• Represent customer requirements and concerns within cross-functional teams.
• Own and coordinate PPAP submissions in alignment with customer and industry requirements.
• Ensure accuracy and completeness of PPAP documentation (Process Flow Diagrams, PFMEA, Control Plans, MSA, Cp/Cpk).
• Partner with Quality, Manufacturing, and Engineering teams to resolve gaps and drive corrective actions.
• Serve as the technical SME for CSRs across assigned accounts; deploy customer requirements across functions.
• Coordinate and complete customer technical questionnaires, audits, and assessments including ISO, RoHS, REACH, Conflict Minerals, ESG.
• Support NPI readiness reviews and production ramp activities; drive issue resolution during NPI phases.

Education

BSEE with 10+ years of relevant experience

MSEE with 8+ years of relevant experience

Job description

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts. This role serves as a primary technical liaison between customers and internal teams, ensuring successful execution of PPAP submissions, Customer-Specific Requirements (CSR), customer questionnaires, environmental compliance surveys, and New Product Introduction (NPI) activities.

The ideal candidate possesses deep expertise in semiconductor manufacturing, quality systems, customer requirements, and structured problem-solving. The role requires strong technical leadership, influence across organizations, and the ability to build trusted customer relationships without direct people-management responsibility.

Responsibilities

Customer Technical Support

• Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process-related inquiries.
• Build trusted relationships with customer quality, engineering, and supply chain organizations.
• Provide timely and accurate technical responses to customer requests and escalations.
• Represent customer requirements and concerns within cross-functional teams.

PPAP & Quality Documentation

• Own and coordinate Production Part Approval Process (PPAP) submissions in alignment with customer and industry requirements.
• Ensure accuracy and completeness of PPAP documentation, including:
  • Process Flow Diagrams
  • PFMEA
  • Control Plans
  • Measurement System Analysis (MSA)
  • Capability Studies (Cp/Cpk)
• Partner with Quality, Manufacturing, and Engineering teams to resolve gaps and drive closure of corrective actions.

Customer-Specific Requirements (CSR)

• Serve as the technical subject matter expert for Customer-Specific Requirements (CSRs) across assigned accounts.
• Interpret, document, and deploy customer requirements across quality, manufacturing, and engineering functions.
• Maintain CSR tracking and compliance matrices.
• Support internal and external audits by providing compliance evidence and responding to findings.
• Drive continuous improvement and standardization initiatives to ensure sustainable CSR compliance.

Customer Questionnaires & Compliance Support

• Coordinate and complete customer technical questionnaires, audits, and assessments.
• Lead responses for environmental, sustainability, and regulatory surveys including:
  • ISO 9001 / ISO 14001 inquiries
  • RoHS
  • REACH
  • Conflict Minerals
  • Responsible Sourcing
  • ESG requirements
• Ensure consistency and accuracy of all customer-facing documentation.

New Product Introduction (NPI)

• Support cross-functional readiness reviews covering quality, reliability, and manufacturing readiness.
• Support first articles, qualification builds, reliability testing, and production ramp activities.
• Drive issue resolution during NPI phases and support successful volume production transitions.

Qualifications

• 8+ years of experience in semiconductor manufacturing, quality engineering, customer technical support, or related technical roles
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
• Strong working knowledge of: Semiconductor fabrication, assembly, and/or test processes, Quality Management Systems (ISO 9001, IATF 16949 preferred), Automotive and high reliability standards (e.g., AEC Q, customer quality manuals)
• Hands on experience: Customer-Specific Requirements (CSRs), PPAP submissions and approvals, Customer audits, questionnaires, and technical assessments
• Excellent communication skills with the ability to influence at technical, operational, and executive levels

Education

• BSEE with 10+ years of relevant experience
• MSEE with 8+ years of relevant experience

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world-leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.