Bilingual Customer Care & Order Support Specialist

Renesas Electronics; Bayan Lepas; On-site; MYR 36,000 - 54,000; Full time

Job summary

Renesas Electronics in Penang is seeking a Customer Service Representative to be the first level support for order placement and fulfilment for direct and distribution customers. You will represent Renesas with customers, ensuring satisfaction and loyalty through clear communication and effective problem resolution.

The role covers order management, RMA support, account review with Sales, and collaboration with Distis and customers. Fluency in English and Chinese is required; Japanese is a plus.

Qualifications

• Customer service process knowledge and passion for delightful support.
• Experience with order management systems (SAP, Model N, Oracle).
• Fluent in English and Chinese; Japanese language is a plus.

Responsibilities

• Standard order management including expedit es/pull ins/cancellations/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering sample tracking, customer questionnaires & EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Skills

Customer service

Problem solving

Communication skills

Interpersonal skills

Bilingual English/Chinese

Education

Bachelor’s Degree or above

Tools

SAP

Model N

Oracle

Job description

Renesas Electronics in Penang is seeking a Customer Service Representative to be the first level support for order placement and fulfilment for direct and distribution customers. You will represent Renesas with customers, ensuring satisfaction and loyalty through clear communication and effective problem resolution.

The role covers order management, RMA support, account review with Sales, and collaboration with Distis and customers. Fluency in English and Chinese is required; Japanese is a plus.