Security Officer

POSH; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia seeks a Security Officer to maintain a safe and pleasant environment for shoppers, tenants, staff, and visitors through surveillance, patrols, access control, incident response, and customer service at Johor Bahru City Square.

The role requires physical fitness, rotating shifts, and ability to work weekends/public holidays. Bahasa Malaysia and English fluency are required, with Mandarin as an advantage.

Qualifications

• Minimum SPM or equivalent qualification.
• Minimum 3 years of experience in security, customer service, hospitality, retail operations, or related field.
• Able to communicate in Bahasa Malaysia and English. Ability to converse in Mandarin will be an added advantage.
• Physically fit and willing to work rotating shifts, weekends, and public holidays.
• Experience in shopping malls, commercial buildings, hotels, transportation hubs, or integrated developments will be an advantage.

Responsibilities

• Security Patrol & Surveillance: patrol mall areas, monitor CCTV/alarm systems, report incidents promptly, ensure restricted areas are secured.
• Access Control: monitor and control access for contractors, vendors, tenants, and visitors; verify permits and passes.
• Incident Response: respond to security incidents, assist during accidents, emergencies, evacuations, and crowd/traffic management.
• Safety & Emergency Preparedness: inspect emergency exits, assist drills, keep routes clear, support emergency procedures.
• Customer Service: provide directions, assist with lost-and-found, maintain professional conduct and represent the mall.
• Tenant & Contractor Support: monitor renovations and contractor movements, ensure compliance with security requirements, report non-compliance.
• General Duties: maintain logs and incident reports, attend trainings, maintain grooming standards, perform other duties as assigned by Management.

Skills

Communication

Customer service

Observation

Teamwork

Bahasa Malaysia

English

Mandarin (advantage)

Education

Minimum SPM

Tools

CCTV systems

Alarm systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Posting Start Date: 31/08/2026
Country/Region: Malaysia
Work Location: Johor Bahru City Square
Business/Function: Allgreen

Job Summary

To maintain a safe, secure, and pleasant environment for shoppers, tenants, staff, and visitors through effective surveillance, patrols, access control, incident response, and customer service. The Security Officer serves as the first line of defense in protecting the mall's assets and ensuring compliance with security and safety procedures.

Key Responsibilities

1.Security Patrol & Surveillance

• Conduct regular patrols of the mall, common areas, car parks, loading bays, and external premises.
• Monitor CCTV systems, alarm systems, and security equipment to detect and prevent security breaches.
• Report suspicious activities, safety hazards, and security concerns to supervisors promptly.
• Ensure all entrances, exits, and restricted areas are properly secured.

2.Access Control

• Monitor and control access for contractors, vendors, tenants, and visitors entering restricted areas.
• Verify permits, passes, and authorization documents where required.
• Assist in key management and access card control procedures.
• Ensure security procedures are adhered to by all parties within the premises.

3.Incident Response

• Respond promptly to security incidents, disturbances, emergencies, and customer complaints.
• Provide immediate assistance during accidents, medical emergencies, fires, and evacuation situations.
• Assist in crowd control and traffic management during peak periods, events, and festive seasons.
• Record and report all incidents accurately in the Daily Occurrence Book (DOB) and incident reports.

4.Safety & Emergency Preparedness

• Conduct routine inspections of emergency exits, fire escape routes, and fire-fighting equipment.
• Assist in emergency drills and evacuation exercises.
• Ensure emergency access routes remain clear and unobstructed at all times.
• Support emergency response efforts in accordance with established procedures.

5.Customer Service

• Provide directions and assistance to shoppers and visitors when required.
• Assist with lost-and-found cases and customer enquiries.
• Maintain a professional, courteous, and helpful attitude while performing security duties.
• Act as an ambassador of the mall by delivering excellent customer service.

6.Tenant & Contractor Support

• Monitor tenant renovation works, maintenance activities, and contractor movements.
• Ensure contractors comply with mall security and safety requirements.
• Report any non-compliance, unsafe practices, or unauthorized works.

7.General Duties

• Maintain security logs, patrol records, and incident reports accurately.
• Attend briefings, training sessions, and emergency drills as required.
• Maintain proper grooming and appearance in accordance with company standards.
• Perform any other duties assigned by Management.

Key Requirements

Work Location: Johor Bahru City Square Mall

Minimum SPM or equivalent qualification.
Minimum 3 years of experience in security, customer service, hospitality, retail operations, or related field.
Able to communicate in Bahasa Malaysia and English. Ability to converse in Mandarin will be an added advantage.
Physically fit and willing to work rotating shifts, weekends, and public holidays.
Experience in shopping malls, commercial buildings, hotels, transportation hubs, or integrated developments will be an advantage.