Lead Agent - Ocean Export Customer Service

SmartRecruiters, Inc.; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is seeking a Lead Agent for Ocean Export Customer Service in Petaling Jaya. This full-time position involves ensuring smooth freight flow, accurate data entry, and timely customer interactions.

You'll build relationships with vendors and track shipments effectively. The ideal candidate will have a Diploma or Bachelor's Degree in Supply Chain Management, at least 1 to 2 years of experience, and a proactive approach to learning.

Qualifications

• 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good command of written and spoken English.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers.
• Interact with customers in arranging shipments, exceeding service expectations.
• Build and maintain strong relationships with vendors.
• Respond to requests for proposal and quotation timely.

Skills

Transportation documentation

MS Office applications

Effective communication

Organizational skills

Proactive learning

Education

Diploma or Bachelor's Degree in Supply Chain Management

Job description

Lead Agent - Ocean Export Customer Service

• Full-time

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and traceshipments as required.
• Utilize Process Monitors andWorkflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.
  • Candidate must possess at least a Diploma, Bachelor's Degree in Supply Chain Management or equivalent.
  • At least 1to 2years of related working experience in similar position.
  • Understanding oftransportation documentation and termsis a plus.
  • Good knowledge of computer and MS Office applications.
  • Good command of written and spoken English.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Strong desire to learn.

Expeditors offers excellent benefits:

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus