Ocean Freight Operations Lead | Customer & Booking Expert

KINGSMEN GLOBAL SDN BHD; Klang City, Port Klang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Kingsmen Global Sdn Bhd in Malaysia is seeking an experienced freight forwarding professional to manage customer inquiries, bookings, and export documentation. You will advise on routes, schedules, and deadlines, coordinate with carriers, and ensure accurate billing and tracking for clients.

The role emphasizes proactive communication, independent work in a fast-paced setting, and collaboration with customs teams to secure timely export clearance.

Qualifications

• 4+ years of experience in freight forwarding or related field
• Strong understanding of customer service principles and processes
• Ability to communicate clearly with clients and internal teams
• Proficient in coordinating shipments and documentation
• Familiarity with export procedures and carrier bookings

Responsibilities

• Serve as the primary contact for customers on freight inquiries and provide timely information on rates, routes, and port procedures
• Receive export shipping instructions and convert them into carrier booking requests
• Advise clients on optimal routing, transit times, and cut-off deadlines to meet delivery targets
• Monitor vessel delays and inform clients with alternative solutions
• Assist in preparing data and paperwork for DG and temperature-controlled shipments
• Secure vessel space by placing bookings with ocean liners for FCL shipments
• Coordinate with carriers to release containers from local depots
• Track port cut-offs and document deadlines to prevent cargo roll-overs
• Update clients on container tracking milestones and gate-in status
• Enter shipment milestones into tracking systems for client portals
• Liaise between clients and customs for export clearance approvals
• Prepare and send Draft House or Master Bills of Lading for client approval
• Manage release of Original Bills of Lading or Telex/Express releases as needed
• Guide clients in obtaining origin documents such as Certificates of Origin or fumigation certificates
• Provide spot quotes for freight, haulage, and local handling for ad-hoc exports
• Log and investigate cargo disputes related to damage, short shipments, or roll-overs
• Clarify billing details and address queries on origin fees or waiting times
• Follow up on overdue invoices to enable freight release
• Maintain professional communication with clients and internal teams

Skills

Excellent customer service

Independent work

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Kingsmen Global Sdn Bhd in Malaysia is seeking an experienced freight forwarding professional to manage customer inquiries, bookings, and export documentation. You will advise on routes, schedules, and deadlines, coordinate with carriers, and ensure accurate billing and tracking for clients.

The role emphasizes proactive communication, independent work in a fast-paced setting, and collaboration with customs teams to secure timely export clearance.