Salesforce Developer

Oxydata Software Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

Oxydata Software Sdn Bhd is seeking an experienced Salesforce Developer to support, maintain, and enhance CRM applications focused on patient access and healthcare professional engagement. The role emphasizes Apex development, Lightning Web Components, and Health Cloud workflows across Latin America and other regions.

The ideal candidate has 3–6 years of Salesforce development experience, strong integration skills with REST/SOAP APIs, and a track record in regulated environments such as

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• 3–6 years of hands-on Salesforce development experience in AMS/production support.
• Strong Apex development with triggers, batch Apex, scheduled Apex, and queueable jobs.
• Experience building custom interfaces with Lightning Web Components.
• Experience integrating Salesforce with external systems via REST and SOAP APIs.
• Experience supporting high-volume Salesforce applications and resolving incidents.
• Root cause analysis and permanent fixes within SLAs.
• Experience in GxP-regulated environments, preferably pharma/healthcare.
• Experience Health Cloud configurations for patient access workflows.

Responsibilities

• Support, maintain, and enhance Salesforce applications using Apex, LWCs, and platform technologies.
• Triage, investigate, and resolve incidents in high-volume patient access platforms.
• Perform root cause analyses and implement permanent solutions within SLAs.
• Design and develop Health Cloud enhancements for patient support programs across regions.
• Configure and maintain Health Cloud workflows for patient access and assistance initiatives.
• Develop Apex classes, triggers, batch processes, and asynchronous integrations.
• Build and improve user interfaces with Lightning Web Components.
• Maintain Salesforce integrations with REST/SOAP, middleware, and .NET backends.
• Collaborate with stakeholders to translate requirements into scalable Salesforce solutions.
• Prepare technical documentation, deployment records, and support materials for regulated apps.
• Participate in release planning, testing, deployment, and post-production support.

Skills

Apex development

Lightning Web Components

REST APIs integration

SOAP APIs integration

Root cause analysis

Stakeholder management

Salesforce security

High-volume production support

Data models

GxP regulated environment

Education

Bachelor's degree in Computer Science/Information Technology/Software Engineering

Tools

Salesforce Health Cloud

Salesforce DX

Job description

Location: Kuala Lumpur, Malaysia

Work Mode: Onsite

Employment type: Contract

Oxydata Software Sdn Bhd established since 2012, helping regional enterprises drive digital transformation through Agentic AI Services, AI Automation & Integration, Data Engineering, AI Training, and IT Managed Services. We are a lean, high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.

We are seeking an experienced Salesforce Developer to support, maintain, and enhance business-critical Salesforce CRM applications focused on patient access, healthcare professional engagement, and patient assistance programmes.

Responsibilities

• Support, maintain, and enhance custom Salesforce applications using Apex, Lightning Web Components, and Salesforce platform technologies.
• Manage incident triage, investigation, and resolution for high-volume patient access case management platforms.
• Analyse recurring and critical incidents, perform root cause analysis, and implement permanent technical solutions within agreed service-level agreements.
• Design and develop Salesforce enhancements for patient support programmes, particularly across Latin America.
• Configure and maintain Salesforce Health Cloud workflows supporting patient access and assistance programmes.
• Develop and maintain Apex classes, triggers, batch processes, scheduled jobs, and asynchronous integrations.
• Build and enhance user interfaces using Lightning Web Components.
• Maintain Salesforce integrations with external applications, including REST APIs, SOAP services, middleware, and .NET-based backend systems.
• Collaborate with business and technical stakeholders to understand requirements and translate them into scalable Salesforce solutions.
• Prepare technical documentation, deployment records, and support materials for regulated applications.
• Participate in release planning, testing, deployment, and post-production support activities.

Requirements

Must-have

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• 3–6 years of hands‑on Salesforce development experience, preferably within a production support, application maintenance, or AMS environment.
• Strong experience in Salesforce Apex development, including Apex classes, triggers, batch Apex, scheduled Apex, and queueable/asynchronous processing.
• Strong experience developing custom interfaces using Lightning Web Components.
• Proven experience integrating Salesforce with external systems through REST APIs, SOAP APIs, middleware, or .NET backend services.
• Hands‑on experience supporting high-volume Salesforce applications and resolving complex production incidents.
• Experience performing root cause analysis and delivering permanent fixes within defined SLAs.
• Practical experience working in a GxP-regulated environment, preferably within pharmaceuticals, healthcare, biotechnology, or life sciences.
• Experience configuring and supporting Salesforce Health Cloud for patient support or healthcare-related workflows.
• Good understanding of patient access CRM data models, including patients, healthcare professionals, payers, formularies, patient cases, and treatment/support programmes.
• Strong knowledge of Salesforce security, sharing rules, profiles, permission sets, data access, and platform governance.
• Good communication and stakeholder management skills.

Nice‑to‑have

• Experience supporting patient access, patient assistance, hub services, or market access platforms.
• Previous experience with the PACT platform, or willingness to complete PACT‑specific training or certification.
• Experience with Salesforce Experience Cloud or Communities, particularly portals used by healthcare professionals.
• Knowledge of Latin American patient data and regulatory requirements, including Brazil’s LGPD.
• Salesforce certifications such as Salesforce Platform Developer I, Salesforce Platform Developer II, or Salesforce Health Cloud Accredited Professional.
• Knowledge of pharmaceutical patient support programme workflows.
• Experience with validated systems, change controls, audit trails, computer system validation, and regulated release processes.

Education

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

Why Join Us

• Join a dynamic team working at the intersection of technology and healthcare, where your expertise will directly impact patient access and support programmes across multiple regions.
• Opportunity to work on innovative Salesforce solutions in a highly regulated environment, collaborate with diverse stakeholders, and further your professional growth in the life sciences sector.