Salesforce Administrator And Developer

Taylor's University; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a Salesforce CRM Specialist (Admin & Development) to manage the Salesforce platform, enhance CRM processes, and support Marketing and Recruitment operations. The role focuses on stability, scalability, and data quality while driving automation and user experience improvements.

You will collaborate with stakeholders, handle integrations, and contribute to governance and documentation. Strong hands-on Salesforce experience and relevant certifications are encouraged.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Hands-on Salesforce experience with relevant certifications encouraged.
• 2–5 years of hands-on Salesforce administration and/or development experience.
• Experience supporting business users and handling CRM-related requests.
• Experience with reporting, dashboards, and data management in Salesforce.
• Exposure to integrations or connected systems (APIs, automation tools, or third-party platforms).
• Experience in marketing, recruitment, or sales operations workflows is preferred.

Responsibilities

• Manage end-to-end Salesforce administration and operational support with SLA.
• Develop and maintain Salesforce solutions using Apex and Flow.
• Engage with stakeholders to translate requirements into system solutions.
• Support campaign execution and CRM processes including lead flow.
• Design and maintain Salesforce reports and dashboards for decision-making.
• Manage integrations between Salesforce and connected tools.
• Support release management, UAT coordination, and documentation.
• Monitor system health and troubleshoot issues for stability.
• Identify opportunities to improve CRM processes and automation.
• Assist lead management and routing within Salesforce.
• Perform data cleansing and deduplication across Salesforce and integrations.
• Ensure compliance with governance and data security standards.
• Support automation and AI-enabled workflows within Salesforce.

Skills

Salesforce administration

Salesforce development

Apex

Flow

Reports & dashboards

Integrations

UAT

Documentation

Data quality

Education

Bachelor’s degree in computer science or IT

Salesforce certifications

Tools

APIs

Automation tools

Third-party platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Roles Summary

The Salesforce CRM Specialist (Admin & Development) is responsible for the day‑to‑day management, enhancement, and reliability of the Salesforce platform and its connectedecosystem.

This role combines hands‑on administration and development with a strong focus on improving CRM processes, automation, and data quality to support Marketing and Recruitment operations.

Working closely with internal stakeholders, the role ensures Salesforce remains stable, scalable, and aligned to evolving business needs, while continuously identifying opportunities to improve eIiciency and user experience.

Key Responsibilities

• Manage end-to-end Salesforce administration and operational support, including user access (roles, profiles, permission sets), object configuration, flows, and handling of internal ticket requests (enhancements, bug fixes, access requests and etc) within defined SLA.
• Develop and maintain Salesforce solutions using Apex, Flow, and standard platform capabilities, including testing, debugging, and deployment following best practices.
• Engage with business stakeholders to understand, clarify, and translate requirements into effective system solutions, while providing recommendations and managing expectations.
• Support campaign execution and CRM processes, including campaign setup, tracking, and ensuring proper lead and data flow.
• Design, build, and maintain Salesforce reports and dashboards, ensuring dataaccuracy, consistency, and usability for business decision‑making.
• Manage and support integrations between Salesforce and connected platforms (current and future tools), including monitoring performance, troubleshooting issues, supporting API‑based automation workflows, and ensuring data consistency across systems.
• Support system release and change management activities, including UAT coordination, deployment, and maintaining proper documentation for all system changes.
• Monitor system and integration health (errors, failures, performance), and proactively identify, troubleshoot, and resolve issues to ensure system stability.
• Identify opportunities to improve existing CRM processes, workflows, and automation to enhance efficiency and reduce manual effort.
• Support optimisation of lead management and routing processes within Salesforce, ensuring timely and accurate follow‑up.
• Perform data management activities, including data cleansing, deduplication, and maintaining data integrity across Salesforce and integrated systems.
• Ensure compliance with Salesforce governance framework, SOP, and internal data security and privacy standards.
• Support the implementation and enhancement of automation and AI‑enabled workflows (e.g. lead scoring, conversational integrations) within Salesforce and connected platforms.

Qualification Requirement

Education:

Bachelor’s degree in computer science, information technology, or related field.

Candidates with strong hands‑on Salesforce experience and relevant certifications, even without a formal degree, are encouraged to apply.

Experience

• 2–5 years of hands‑on experience in Salesforce administration and/or development
• Proven experience supporting business users and handling CRM‑related requests (e.g., ticket‑based environment)
• Experience working with reporting, dashboards, and data management within Salesforce
• Exposure to integrations or connected systems (APIs, automation tools, or thirdparty platforms) is preferred
• Exposure to marketing, campaign management, recruitment, or sales operations workflows is preferred
• Experience working in environments with B2B customer lifecycle processes is an advantage

Soft Skills

• Strong problem-solving and critical thinking skills, with the ability to assess issues and propose practical, scalable options
• Ability to prioritise and manage multiple requests in a fast paced, SLA‑driven environment, balanced urgency, impact and eIort.
• Composed under pressure, with the ability to handle competing stakeholderdemands and tight timelines eIectively.
• Good communication skills with the ability to translate technical concepts to non-technical stakeholders
• Demonstrates a positive, proactive attitude with strong willingness to learn, adapt, and continuously improve in a fast‑evolving technology environment