Salesforce Administrator and Developer

Taylor's Education Group; Subang Jaya; On-site; MYR 65,000 - 95,000; Full time

Job summary

Taylor's Education Group in Malaysia seeks a Salesforce CRM Specialist (Admin & Development) to manage day-to-day administration, development, and CRM improvements across the organization. You will collaborate with stakeholders to streamline processes and ensure Salesforce reliability.

The role emphasizes governance, data integrity, and efficient user experiences, with responsibilities spanning automation, reporting, and integrations to support Marketing and Recruitment operations.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 2–5 years of hands-on Salesforce administration and/or development.
• Experience supporting business users in a ticket-based environment.
• Experience with reporting, dashboards, and data management in Salesforce.
• Exposure to integrations or connected systems (APIs) is preferred.
• Experience with marketing, recruitment, or sales operations workflows is preferred.

Responsibilities

• Manage end-to-end Salesforce administration and operational support with SLA-driven requests.
• Develop and maintain Salesforce solutions using Apex and Flow.
• Translate business requirements into effective system solutions and manage expectations.
• Support campaign execution and CRM processes, including lead and data flow.
• Design, build, and maintain Salesforce reports and dashboards for decision making.
• Manage integrations between Salesforce and connected platforms and monitor data consistency.
• Support release management, UAT, deployment, and maintain proper documentation.
• Monitor system health and troubleshoot issues to ensure stability.
• Perform data cleansing and deduplication to maintain data integrity.

Skills

Salesforce Admin

Salesforce Development

Reporting & Dashboards

Data Management

APIs & Integrations

Education

Bachelor's degree in CS/IT

Tools

Apex

Flow

Salesforce Platform

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Salesforce CRM Specialist (Admin & Development) is responsible for the day-to-day management, enhancement, and reliability of the Salesforce platform and its connected ecosystem. This role combines hands-on administration and development with a strong focus on improving CRM processes, automation, and data quality to support Marketing and Recruitment operations. Working closely with internal stakeholders, the role ensures Salesforce remains stable, scalable, and aligned to evolving business needs, while continuously identifying opportunities to improve efficiency and user experience.

Key responsibilities

Manage end-to-end Salesforce administration and operational support, including user access (roles, profiles, permission sets), object configuration, flows, and handling of internal ticket requests (enhancements, bug fixes, access requests) within defined SLA

Develop and maintain Salesforce solutions using Apex, Flow, and standard platform capabilities, including testing, debugging, and deployment following best practices

Engage with business stakeholders to understand, clarify, and translate requirements into effective system solutions, while providing recommendations and managing expectations

Support campaign execution and CRM processes, including campaign setup, tracking, and ensuring proper lead and data flow

Design, build, and maintain Salesforce reports and dashboards, ensuring data accuracy, consistency, and usability for business decision-making

Manage and support integrations between Salesforce and connected platforms, including monitoring performance, troubleshooting issues, supporting API-based automation workflows, and ensuring data consistency across systems

Support system release and change management activities, including UAT coordination, deployment, and maintaining proper documentation for all system changes

Monitor system and integration health and proactively identify, troubleshoot, and resolve issues to ensure system stability

Perform data management activities, including data cleansing, deduplication, and maintaining data integrity across Salesforce and integrated systems

Ensure compliance with Salesforce governance framework, SOP, and internal data security and privacy standards

About you

Bachelor's degree in computer science, information technology, or related field (candidates with strong hands-on Salesforce experience and relevant certifications, even without a formal degree, are encouraged to apply)

2-5 years of hands-on experience in Salesforce administration and/or development

Proven experience supporting business users and handling CRM-related requests in a ticket-based environment

Experience working with reporting, dashboards, and data management within Salesforce

Exposure to integrations or connected systems (APIs, automation tools, or third party platforms) is preferred

Exposure to marketing, campaign management, recruitment, or sales operations workflows is preferred

Experience working in environments with B2B customer lifecycle processes is an advantage

Strong problem-solving and critical thinking skills, with the ability to assess issues and propose practical, scalable options

Ability to prioritise and manage multiple requests in a fast paced, SLA-driven environment

Good communication skills with the ability to translate technical concepts to non-technical stakeholders