Salesforce Change Management Intern — Governance & Adoption

DKSH Group; Kuala Lumpur; On-site; MYR 11,000 - 28,000; Full time

Job summary

DKSH Group is offering a Salesforce Practice & Change Management Internship (6+ months) in Kuala Lumpur. You will support governance, change management, and continuous improvement within the GTD unit, collaborating with Salesforce leaders and business stakeholders to shape a large-scale Salesforce ecosystem.

You will assist in communications, adoption activities, governance documentation, and data-driven process improvements while gaining exposure to enterprise technology and cross-functional

Qualifications

• Pursuing a Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business Information Systems, Business Administration, Data Analytics, Project Management, or related disciplines.
• Commit to a minimum internship period of six (6) months, with preference for nine (9) to twelve (12) months.
• Familiar with Microsoft Excel, PowerPoint, and Teams; data analysis and reporting; process documentation; business analysis techniques; project coordination; and Jira or similar work management tools.

Responsibilities

• Assist in preparing and publishing Salesforce-related announcements, updates, and release communications.
• Support awareness and adoption activities for new Salesforce features and enhancements.
• Assist in developing change management materials that improve stakeholder awareness and adoption.
• Gather and consolidate user feedback to support continuous improvement initiatives.
• Maintain and organize the Salesforce idea and enhancement repository.
• Track business improvement ideas, enhancement requests, and innovation initiatives.
• Support idea review sessions by preparing summaries, analysis, and meeting materials.
• Help monitor the progress of approved ideas through different stages of evaluation and implementation.
• Contribute suggestions on how processes and user experiences can be improved.
• Assist in maintaining Salesforce governance documentation, standards, and operating procedures.
• Support reviews and updates of process documentation to ensure information remains current.
• Help track governance actions, decisions, and follow-up activities.
• Participate in process improvement initiatives aimed at increasing operational effectiveness.

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Teams

Jira

Job description

DKSH Group is offering a Salesforce Practice & Change Management Internship (6+ months) in Kuala Lumpur. You will support governance, change management, and continuous improvement within the GTD unit, collaborating with Salesforce leaders and business stakeholders to shape a large-scale Salesforce ecosystem.

You will assist in communications, adoption activities, governance documentation, and data-driven process improvements while gaining exposure to enterprise technology and cross-functional