Senior Salesforce Consultant - Service & Sales Cloud Expert

GrowthOps Asia; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

GrowthOps Asia in Kuala Lumpur is seeking a qualified Salesforce Administrator to manage and optimize our Salesforce instance for a multinational user base. You will customize fields, maintain data integrity, provide end-user support, and collaborate with business stakeholders to improve processes across Sales, Service Cloud, and related apps.

The role requires hands-on configuration, strong communication, and a proactive approach to learning, with Salesforce certifications considered a strong

Qualifications

• Min 4-5 years of previous experience as a Salesforce Administrator in a large company.
• Salesforce knowledge at Salesforce Certified Administrator and/or Certified Platform App Builder level.
• Very good understanding of Salesforce Service Cloud and Sales Cloud.
• Experience with Lightning component framework.
• Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
• Basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Visual Studio, Excel, Plug-Ins).
• Ability to troubleshoot system, process and data issues.
• Openness to discussions, team-oriented, with a hands-on attitude.
• Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.

Responsibilities

• Prepare proposals, estimates and application functional design.
• Project Management
• Internal Business Process Owner
• Lead Business Requirement study
• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Maintain overall system configuration, change control, and enhancements.
• Manage the instance with a view to ensure data integrity, security and perform basic audits.
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
• Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)
• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
• Manage mass imports and exports of data.
• Assist in conducting training of business owners for new features and help with roll-out.

Skills

salesforce

agentforce

flows

Tools

Lightning component framework

Omnichannel

Live Agent

Data Loader

Visual Studio

Excel

Job description

GrowthOps Asia in Kuala Lumpur is seeking a qualified Salesforce Administrator to manage and optimize our Salesforce instance for a multinational user base. You will customize fields, maintain data integrity, provide end-user support, and collaborate with business stakeholders to improve processes across Sales, Service Cloud, and related apps.

The role requires hands-on configuration, strong communication, and a proactive approach to learning, with Salesforce certifications considered a strong