Salesforce Administrator

Logicalis Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 14,000 - 22,000; Full time

Job summary

Logicalis Asia Pacific is seeking a Salesforce Administrator to maintain and optimize Sales Cloud, Einstein, and Pardot across our regional users. You will ensure security, user access, and data integrity while delivering effective system enhancements.

With a degree in CS or related field and at least 3 years of hands-on Sales Cloud administration, you’ll collaborate with business leads and an outsourced development team to design solutions, train users, and monitor adoption.

Qualifications

• Degree in Computer Science, Software Engineering, or equivalent.
• 3+ years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD).
• Ability to perform Salesforce configuration changes (Workflow, Process Builder, fields, page layouts, record types, dashboards, reports).
• Proactive attitude to platform enhancements and best-practice solutions.
• Strong relationship-building skills and ability to liaise with stakeholders at all levels.

Responsibilities

• Maintain Salesforce administration across Sales Cloud, Sales Einstein, and Pardot including user/license management and system configuration.
• Maintain security (user accounts/roles/profiles/permissions, sharing rules, field-level security, folder rights).
• Serve as the go-to for local Salesforce users and regional admins.
• Manage service requests and troubleshoot issues with diverse user groups and business leads.
• Present changes and training on enhancements to diverse audiences.
• Train Business Owners on new features and assist with roll-out.
• Manage mass data imports/exports and coordinate data quality.

Skills

Sales Cloud administration

Salesforce configuration

Security & sharing

Workflow & Process Builder

Dashboards & Reports

Stakeholder management

Communication

Education

Degree in Computer Science / Software Engineering

Tools

Pardot

Sales Cloud

Job description

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You’ll belong as part of a collaborative regional team embedded within a global organisation. You’ll grow through hands‑on experience with the world’s leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you’ll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Responsibilities:

This is a varied business facing role, with the following responsibilities:

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce Users and regional Salesforce Admins.
• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
• Assists in conducting training of Business Owners for new features and helps with roll‑out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
  • Identify and gather requirements from users and stakeholders.
  • Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
  • Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
  • Work together with development team (outsourced) to develop customised solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
  • Write training document and provide user training for newly developed functionality.
  • Monitor user adoption.
  • Test stability and functionality of the application.

Requirements:

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands‑on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship‑building skills and ability to liaise with stakeholders at all levels.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 51-100 employees

Logicalis Asia Pacific MSC is a division of the Logicalis Group, an international IT Solutions Integrator who employs 6,500+ staff, across 65 locations worldwide. Logicalis Asia Pacific MSC is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia’s leading professional services, managed services and ICT companies.

With operations in Melbourne, Sydney, Brisbane and a Global Service Centre (GSC) in Cyberjaya, Malaysia, Logicalis Australia maintains strong partnerships with technology leaders such as Cisco, Microsoft, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.

Our vision is simple – to make technology an asset for businesses, not a problem. We believe in making our complex, fast-changing world a simpler, more inspiring place to live, work and grow. We see ourselves as the ‘architects of change’ and, like all good architects, we design a wide variety of projects.

Logicalis Asia Pacific is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Logicalis Asia Pacific will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Logicalis Asia Pacific

Researching careers? Find all the information and tips you need on career advice.