Sales Support Specialist: Orders, Shipments & Service

Guocera Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Job summary

Guocera Tile Industries is seeking a coordination professional to manage process gallery, order confirmations, and delivery coordination across multiple stakeholders. The role involves handling inquiries, tracking stock, and preparing regular reports while interfacing with internal teams.

Fresh graduates are welcome, and proficiency in English, Malay, and Mandarin is required to service international clients.

Qualifications

• Diploma or Degree required.
• Fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Fluent in English, Malay, and Mandarin to service international clients.
• Good problem-solving and conflict resolution skills.
• Proficient in Microsoft Office and SAP.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Process Gallery, B2B, and manual customer orders accurately and timely.
• Coordinate with Sales/ Customer on order confirmations, discrepancies, amendments, deferments, and cancellations.
• Prepare and arrange shipments, including FCL shipments to East Malaysia.
• Monitor delivery status to ensure on-time arrival at customer sites.
• Coordinate with factory, warehouse, transporter, and customers on delivery matters.
• Liaise with Demand Planner on stock availability and arrangement.
• Allocate stock and manage outstanding orders based on system requirements.
• Handle customer inquiries and complaints related to orders, deliveries, and stock matters.
• Maintain professional communication with customers and internal stakeholders.
• Prepare weekly and monthly reports.
• Participate weekly and monthly review meetings.
• Perform other duties assigned by Management from time to time.

Job description

Guocera Tile Industries is seeking a coordination professional to manage process gallery, order confirmations, and delivery coordination across multiple stakeholders. The role involves handling inquiries, tracking stock, and preparing regular reports while interfacing with internal teams.

Fresh graduates are welcome, and proficiency in English, Malay, and Mandarin is required to service international clients.