Sales Support Specialist (Draftsmen)

Secretlab; Selangor; Sur place; MYR 60 000 - 98 000; Plein temps

Résumé du poste

Secretlab is seeking a Senior Sales Support Specialist to bolster our Corporate (B2B) and Consumer (B2C) sales efforts in Malaysia. You will drive smooth order fulfilment, quotations, invoices, and CRM data updates while collaborating with logistics, support, and finance teams.

Ideally you bring 5+ years in sales support or operations, strong English communication, and hands-on experience with CRM tools like Shopify or HubSpot, plus Google Docs and CAD/design software.

Qualifications

• 5+ years experience in sales support, operations, or customer-facing roles.
• Familiarity with CRM tools and managing large data sets (Shopify, HubSpot or similar).
• Proficiency in Google Docs and other design software (CAD, Sheets, Slides).
• Excellent written and verbal English communication.

Responsabilités

• Provide end-to-end sales support across Corporate and B2C channels.
• Prepare and manage quotations, invoices, shipping documents, and other sales paperwork.
• Coordinate with logistics, customer support, and finance to ensure smooth order fulfilment.
• Own and update CRM systems ensuring accurate data, pipelines, and documentation.
• Serve as a liaison between sales team and clients to address queries promptly.
• Support regional sales initiatives, promotions, and account-based activations.
• Identify and improve internal processes to optimise sales support workflow.

Connaissances

Attention to detail

Communication skills

Independent worker

Collaborative

English proficiency

Outils

CRM tools

Shopify

HubSpot

Google Docs

CAD

Sheets

Description du poste

Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

We’re now looking for a Senior Sales Support Specialist to join our Corporate Sales team. In this role, you’ll play a critical part in supporting both our Corporate (B2B) and Consumer (B2C) sales channels. You’ll be the engine behind smooth, efficient sales operations—ensuring our clients and end-users receive a best-in-class experience, every step of the way.

Responsibilities

• Provide end-to-end sales support across both Corporate and B2C channels.
• Prepare and manage quotations, invoices, shipping documentation, and other sales-related paperwork.
• Coordinate closely with internal teams across logistics, customer support, and finance to ensure smooth order fulfilment.
• Own and manage updates in CRM systems, ensuring accuracy in customer data, sales pipelines, and documentation.
• Act as a key liaison between the sales team and clients—ensuring all queries are addressed promptly and professionally.
• Support regional sales initiatives, promotional campaigns, and account-based activations.
• Identify and improve internal processes to optimise the sales support workflow.

Who You Are:

• A detail-oriented, proactive professional with a strong sense of ownership
• You’re calm under pressure and capable of juggling multiple deadlines.
• Comfortable communicating with stakeholders across various levels, both internally and externally.
• Naturally collaborative, but confident working independently when needed
• Creative, adaptable, and strong in applying critical thinking to talent sourcing strategies
• Highly knowledgeable, with an inquisitive & business-minded approach to your work
• Exceptional proficiency in your written and spoken English.

What You Bring to the Table

• Minimum 5 years’ experience in a sales support, operations, or customer-facing role—ideally supporting both B2B and B2C.
• Familiarity with CRM tools and managing large sets of data (e.g. Shopify, HubSpot, or similar).
• Proficiency in Google Docs and other design software (especially CAD, Sheets and Slides or similar)
• Excellent communication skills (written and verbal) in English.
• Experience working in a high-growth, fast-paced environment is highly valued.