Sales Specialist

IT INFINITY PTE LTD; Johor Bahru; On-site; MYR 36,000 - 72,000; Full time

Job summary

IT Infinity/OpensoftHR is seeking a Sales Support Specialist to assist the sales team across pre-sales and after-sales activities, coordinate sales enquiries, prepare quotations and proposals, support product demonstrations, and assist with solution discussions to ensure customer needs are addressed.

You will collaborate with the Sales, Technical, Operations, and Support teams to manage customer requests, coordinate internal resources, and ensure smooth execution from initial enquiry through to

Qualifications

• Diploma or bachelor's degree in any field.
• Strong communication and interpersonal skills.
• Able to work independently with minimal supervision while collaborating with the team.
• Sales or customer service experience is a plus.

Responsibilities

• Identify and develop new business opportunities through prospecting, lead generation, and market engagement.
• Prepare and provide sales proposals, quotations, and supporting documents to clients.
• Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings.
• Conduct product and solution demonstrations via video conference and face-to-face meetings.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and business retention.
• Identify customer needs and recommend suitable solutions based on business requirements.
• Maintain a strong understanding of the Company's products, services, and industry trends.
• Collaborate with internal teams to ensure smooth sales execution and effective customer support.
• Prepare sales forecasts, monitor sales performance, and work towards achieving or exceeding periodic sales targets.
• Maintain accurate sales records and ensure timely follow-up on customer enquiries and opportunities.

Skills

Communication skills

Presentation skills

Interpersonal skills

Self-motivated

Ownership

Customer service

Problem solving

Education

Diploma/Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

As a Sales Support Specialist, you will play a key role in supporting the sales team and ensuring a seamless customer experience throughout the entire sales cycle, including pre-sales and after-sales activities. You will work closely with clients to understand their requirements, coordinate sales enquiries, prepare quotations and proposals, support product demonstrations, and assist with solution discussions to ensure customer needs are effectively addressed.

You will collaborate with the Sales, Technical, Operations, and Support teams to manage customer requests, coordinate internal resources, and ensure smooth execution from initial enquiry through to delivery and post-sales support. Your ability to build strong customer relationships, provide timely assistance, and maintain accurate sales documentation will contribute to the team's success and customer satisfaction.

Key responsibilities

• Identify and develop new business opportunities through prospecting, lead generation, and market engagement
• Prepare and provide sales proposals, quotations, and supporting documents to clients
• Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings
• Conduct product and solution demonstrations via video conference and face-to-face meetings
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and business retention
• Identify customer needs and recommend suitable solutions based on business requirements
• Maintain a strong understanding of the Company's products, services, and industry trends
• Collaborate with internal teams to ensure smooth sales execution and effective customer support
• Prepare sales forecasts, monitor sales performance, and work towards achieving or exceeding periodic sales targets
• Maintain accurate sales records and ensure timely follow-up on customer enquiries and opportunities

About you

• Possess at least Diploma/Bachelor's Degree in any field
• Strong communication, presentation, and interpersonal skills
• Able to work independently with minimal supervision while collaborating effectively with the team
• Self-motivated, proactive, and results-driven with a strong sense of ownership
• Goal-oriented with the ability to focus on achieving sales objectives and customer satisfaction
• Strong problem-solving skills and a willingness to learn
• Ability to adapt and work effectively in a fast-paced environment
• Prior experience in sales, customer service, or technology solutions will be an advantage
• Opportunities for promotion

About us

IT Infinity/OpensoftHR is an innovative and forward-looking tech company committed to improving customer service strategies and delivering technology solutions.