Sales Operation Executive

CG FinTech; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

CG FinTech is seeking a proactive Sales Operations Executive to support our global sales organization for an exciting new project. You will ensure smooth day-to-day sales operations and collaborate across functions to drive efficiency and growth.

You will work closely with the Global CEO, Sales Directors, regional teams, and internal support functions to improve operational efficiency and contribute to business growth. Strong organizational skills and Excel proficiency are essential.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field.
• 1–3 years of experience in sales operations, business operations, sales support, or a relevant administrative/coordination role.
• Strong written and spoken English communication skills; proficiency in Chinese is an advantage.
• Highly organized with the ability to manage multiple priorities and collaborate across global teams.

Responsabilités

• Provide day-to-day operational support to the global sales team, addressing inquiries and issues promptly.
• Coordinate across departments to ensure smooth execution of sales processes and activities.
• Identify gaps and risks in sales processes and propose practical improvements.
• Support CRM optimization, system enhancements, and workflow automation.
• Assist the CEO with annual and quarterly sales budgets, forecasts, and planning materials.
• Track budget utilization and forecast resource requirements for senior management.
• Develop and implement sales-related SOPs and workflows in collaboration with the CEO.
• Coordinate with HR on recruitment activities, interviews, and onboarding arrangements.
• Prepare weekly, monthly, and quarterly sales performance reports for management.
• Review sales performance with the CEO and provide insights and recommendations.
• Arrange meetings among the CEO, Sales Directors, and regional teams; prepare agendas and action items.
• Prepare monthly commission reports and payout summaries; liaise with Finance and HR to ensure timely payments.

Connaissances

English communication

Cross-functional coordination

Organized & detail-oriented

Chinese language (advantage)

Formation

Bachelor’s degree in Business Administration, Sales, Operations Management, or related field

Outils

Microsoft Excel

Description du poste

We are looking for a proactive, detail-oriented, and highly organized Sales Operations Executive to support our global sales organization for an exciting new project

This role will play a key part in ensuring smooth day-to-day sales operations, strengthening cross-functional collaboration, and supporting the effective execution of global sales strategies.

You will work closely with the Global CEO, Sales Directors, regional sales teams, and internal support functions to improve operational efficiency and contribute to business growth

Key Responsibilities

• Provide day-to-day operational support to the global sales team, ensuring sales-related inquiries and operational issues are addressed in a timely manner.
• Coordinate and follow up across departments to ensure smooth execution of sales processes and operational activities.
• Identify operational gaps, inefficiencies, and potential risks within existing sales processes, and propose practical improvements.
• Support system enhancements, CRM optimization, and workflow automation initiatives to improve overall sales efficiency.
• Assist the CEO in preparing annual and quarterly sales budgets, forecasts, and planning materials.
• Track budget utilization, monitor performance trends, forecast resource requirements, and highlight significant deviations to senior management.
• Support the CEO in developing, reviewing, and implementing sales-related SOPs and operational workflows.
• Coordinate with HR on sales recruitment activities, including interview scheduling, documentation, and follow-up.
• Support onboarding and training arrangements for new sales team members to ensure smooth integration and readiness.
• Prepare weekly, monthly, and quarterly sales performance reports for management review.
• Review sales performance with the CEO and provide relevant insights, analysis, and recommendations for improvement.
• Coordinate recurring meetings between the CEO, Sales Directors, and regional sales teams, including agenda preparation, meeting coordination, and action-item follow-up.
• Prepare monthly sales commission reports and commission payout summaries.
• Collaborate closely with Finance and HR to ensure accurate and timely commission payments.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field.
• 1–3 years of experience in sales operations, business operations, sales support, or a relevant administrative/coordination role.
• Strong written and spoken English communication skills; proficiency in Chinese is an advantage.
• Strong communication, coordination, and interpersonal skills, with the ability to work effectively with global and cross-functional teams.
• Highly organized, detail-oriented, responsible, and able to manage multiple priorities effectively.
• Good proficiency in Microsoft Excel, with strong analytical and reporting capabilities.
• Ability to handle sensitive and confidential information with professionalism and discretion.