Sales Support Specialist

Secretlab; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Secretlab, a leading international gaming chair brand, is seeking a Senior Sales Support Specialist to join the Corporate Sales team in Malaysia. You will support both Corporate (B2B) and Consumer (B2C) channels, ensure smooth order fulfilment, and maintain accurate data in CRM.

You will prepare quotations, invoices, shipping documents, coordinate with logistics, support, and finance, and act as the liaison between clients and the sales team.

Qualifications

• Minimum 5 years’ experience in a sales support, operations, or customer-facing role—ideally supporting both B2B and B2C.
• Familiarity with CRM tools and managing large sets of data (e.g. Shopify, HubSpot, or similar).
• Proficiency in Google Docs and other design software (especially CAD, Sheets and Slides or similar).
• Excellent communication skills (written and verbal) in English.
• Experience working in a high-growth, fast-paced environment is highly valued.

Responsibilities

• Provide end-to-end sales support across both Corporate and B2C channels.
• Prepare and manage quotations, invoices, shipping documentation, and other sales-related paperwork.
• Coordinate closely with internal teams across logistics, customer support, and finance to ensure smooth order fulfilment.
• Own and manage updates in CRM systems, ensuring accuracy in customer data, sales pipelines, and documentation.
• Act as a key liaison between the sales team and clients—ensuring all queries are addressed promptly and professionally.
• Support regional sales initiatives, promotional campaigns, and account-based activations.
• Identify and improve internal processes to optimise the sales support workflow.

Skills

CRM tools

Data management

Written English

Verbal English

Stakeholder communication

Tools

Shopify

HubSpot

CAD

Google Sheets

Google Slides

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

We’re now looking for a Senior Sales Support Specialist to join our Corporate Sales team. In this role, you’ll play a critical part in supporting both our Corporate (B2B) and Consumer (B2C) sales channels. You’ll be the engine behind smooth, efficient sales operations—ensuring our clients and end-users receive a best-in-class experience, every step of the way.

Responsibilities

• Provide end-to-end sales support across both Corporate and B2C channels.
• Prepare and manage quotations, invoices, shipping documentation, and other sales-related paperwork.
• Coordinate closely with internal teams across logistics, customer support, and finance to ensure smooth order fulfilment.
• Own and manage updates in CRM systems, ensuring accuracy in customer data, sales pipelines, and documentation.
• Act as a key liaison between the sales team and clients—ensuring all queries are addressed promptly and professionally.
• Support regional sales initiatives, promotional campaigns, and account-based activations.
• Identify and improve internal processes to optimise the sales support workflow.

Who You Are:

• A detail-oriented, proactive professional with a strong sense of ownership
• You’re calm under pressure and capable of juggling multiple deadlines.
• Comfortable communicating with stakeholders across various levels, both internally and externally.
• Naturally collaborative, but confident working independently when needed
• Creative, adaptable, and strong in applying critical thinking to talent sourcing strategies
• Highly knowledgeable, with an inquisitive & business-minded approach to your work
• Exceptional proficiency in your written and spoken English.

What You Bring to the Table

• Minimum 5 years’ experience in a sales support, operations, or customer-facing role—ideally supporting both B2B and B2C.
• Familiarity with CRM tools and managing large sets of data (e.g. Shopify, HubSpot, or similar).
• Proficiency in Google Docs and other design software (especially CAD, Sheets and Slides or similar)
• Excellent communication skills (written and verbal) in English.
• Experience working in a high-growth, fast-paced environment is highly valued.