Sales Support Manager

CWL Crane Worldwide TransportationSdnBhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

CWL Crane Worldwide TransportationSdnBhd in Malaysia is seeking an experienced Sales Support / Sales Operations professional to optimize processes and support the sales team. You will lead a small team, ensure data quality, and collaborate across functions to implement improvements in onboarding and quotations.

The role emphasizes process discipline, cross-functional collaboration, and adherence to global standards to drive customer satisfaction and sales efficiency.

Qualifications

• Minimum of 4 to 5 years Sales Support or Sales Operations experience.
• Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.
• Excellent communication and interpersonal skills, with the ability to build relationships across teams.
• Analytical mindset with a focus on continuous improvement and problem-solving.
• Experience in managing a team will be a plus.
• Degree in Business Administration, Sales or a related field preferred.

Responsibilities

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Skills

Sales processes

Lead management

Quotations

Data quality

Cross-functional collaboration

Team leadership

Education

Bachelor's degree in Business Administration, Sales or related field

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision‑making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Job requirement

• Minimum of 4 to 5 years Sales Support or Sales Operations experience.
• Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.
• Excellent communication and interpersonal skills, with the ability to build relationships across teams.
• Analytical mindset with a focus on continuous improvement and problem‑solving.
• Experience in managing a team will be a plus.
• Degree in Business Administration, Sales or a related field preferred.