Sales Coordinator

Reeracoen Recruitment; Kulim; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a coordinated back-office professional to manage orders, quotations, invoices, and delivery notes under the sales team's guidance.

You will coordinate deliveries with Japan HQ, plants, and logistics providers, inform clients of schedules, and route after-sales requests to the right departments.

Responsibilities

• Preparing documents such as quotations, invoices, and delivery notes based on instructions from the sales team.
• Processing orders for machine units, custom parts, and replacement components, and entering data into the order management system.
• Liaising with the Japan headquarters, manufacturing plants, and logistics providers for delivery schedule adjustments.
• Informing clients of delivery schedules and arranging shipments.
• Responding to client inquiries regarding specifications, lead times, quote requests, etc.
• Receiving initial after-sales service, maintenance, and spare parts requests from existing clients and routing them to the appropriate department.
• Managing and compiling customer data and sales performance reports.
• Preparing catalogs, proposal materials, and contracts for exhibitions and business meetings.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1, Order & Quotation Management

• - Preparing documents such as quotations, invoices, and delivery notes based on instructions from the sales team.
• - Processing orders for machine units, custom parts, and replacement components, and entering data into the order management system.

2, Delivery & Shipment Coordination

• - Liaising with the Japan headquarters, manufacturing plants, and logistics providers for delivery schedule adjustments.
• - Informing clients of delivery schedules and arranging shipments.

3, Customer Support & Inquiry Handling (Phone / Email)

• - Responding to client inquiries regarding specifications, lead times, quote requests, etc.
• - Receiving initial after-sales service, maintenance, and spare parts requests from existing clients and routing them to the appropriate department.

4, Sales Back-Office Support

• - Managing and compiling customer data and sales performance reports.
• - Preparing catalogs, proposal materials, and contracts for exhibitions and business meetings.