Sales Support Executive (CRM & Lead Generation)

SmartHire by SEEK; Petaling Jaya; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Performance incentives

Comprehensive training

Career progression

Medical insurance

Birthday leave

Family care leave

Job summary

SmartHire by SEEK in Malaysia is seeking a Sales Support Executive (CRM & Lead Generation) to connect with potential clients and support the sales team. You will identify opportunities, conduct outbound outreach, and set appointments to drive business growth.

Fresh graduates are welcome; Diploma or Degree required. Proficiency in English is required; Bahasa Malaysia and Mandarin are a plus. Comprehensive training provided with clear progression into sales roles including Account Manager.

Qualifications

• Diploma or degree in any field.
• Fresh graduates welcome to apply.
• Experience in CRM, customer service, telesales, or lead generation is a plus.
• English proficiency required; Bahasa Malaysia and Mandarin are advantageous.

Responsibilities

• Identify potential B2B clients.
• Reach out via calls, emails, and messages.
• Set appointments for the Sales Team.
• Update CRM with prospect information.
• Follow up to move the pipeline.

Skills

CRM

Lead generation

Outreach

Appointment setting

Communication

English fluency

Multilingual

Teamwork

Organization

Education

Diploma or Degree

Tools

CRM software

Job description

Our client is seeking a Sales Support Executive (CRM & Lead Generation) to join their team!

This is a great opportunity for someone who enjoys connecting with people and wants to build a career in sales. Working closely with the Sales Team, this role is all about identifying promising leads, reaching out to potential clients, and setting up the appointments that drive business growth. With scripts, training, and guidance provided, this position offers a supportive runway into a long-term sales career, including a clear path into Account Manager roles.

What you'll be doing?

• Spotting new opportunities: Research and identify potential B2B clients who could benefit from the company's offerings.
• Reaching out with confidence: Conduct outreach via calls, emails, and messaging, using scripts provided to make every conversation count.
• Setting the stage for success: Engage prospects warmly and professionally, setting appointments for the Sales Team to take forward.
• Keeping records sharp: Update and maintain accurate records in CRM systems, ensuring the team always has the information it needs.
• Following through: Follow up with prospects to confirm appointments and keep the sales pipeline moving smoothly.

Who are they looking for?

• Educational background: A Diploma or Degree in any relevant field is required, though the specific area of study is less important than enthusiasm for the role.
• Experience level: Candidates with no prior experience are welcomed to apply, as are those with a background in CRM, customer service, telesales, or lead generation.
• Comfortable connecting with new people: Ease with outbound outreach and striking up conversations with new contacts will help this role shine.
• Communication skills: Good communication skills are needed to engage prospects clearly and build rapport quickly.
• Language proficiency: Proficiency in English is required to communicate effectively with clients and the team; additional fluency in Bahasa Malaysia and Mandarin is a strong advantage, as it helps connect with a wider range of clients across different language preferences.
• Attitude: A positive attitude and genuine willingness to learn will go a long way in this fast-paced, people-focused role.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Performance-based incentives that reward results and effort.
• Comprehensive training, scripts, and ongoing guidance to set everyone up for success.
• Exposure to multiple industries, broadening knowledge and experience.
• Clear career progression into Sales roles, such as Account Manager.
• Insurance coverage with medical and lifestyle claims for added peace of mind.
• Birthday leave and family care leave to support work-life balance.
• A supportive team environment that encourages growth and collaboration.