Sales Support Executive

Eriks Apac; Shah Alam; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading engineering solutions provider in Selangor seeks a detail-oriented Sales Order Coordinator to process sales orders, manage supplier communications, and ensure timely payments. The ideal candidate must hold a Diploma in Business, Engineering, or a related field and possess at least two years of relevant experience. Strong communication, interpersonal, and customer service skills are essential. This role offers the opportunity to work collaboratively across teams to facilitate efficient order fulfillment and support the company's operational goals.

Qualifications

• Possess at least a minimum Diploma in Business / Engineering / Mechanical discipline or equivalent.
• Has at least two years of experience in a relevant field.
• Knowledge of mechanical engineering products is an added advantage.

Responsibilities

• Process sales orders promptly, providing order acknowledgments and tracking information to customers.
• Prepare Proforma Invoice/DTIN for customers to prepare payment.
• Apply contract pricing to orders, adhering to company pricing policies.
• Create PO and send PO to suppliers.
• Collaborate with the Operations and Production Teams to ensure timely fulfillment.

Skills

Good communication skills

Interpersonal skills

Customer service skills

Education

Diploma in Business / Engineering / Mechanical

Tools

SAP

IMS

Job description

• Process sales orders promptly, providing order acknowledgments and tracking information to customers
• Prepare Proforma Invoice/DTIN for the customer to prepare payment (if any)
• Apply contract pricing to orders (if any), adhering to company pricing policies and negotiated payment terms
• Create PO and send PO to suppliers
• Follow up with the supplier for order acknowledgment
• Enter relevant info into SAP upon receipt of acknowledgment from suppliers
• Coordinate with the Finance dept to ensure payments are made in time for prompt delivery from the supplier
• Collaborate with the Operations and Production Teams to ensure timely fulfillment of urgent requests
• Create part codes in IMS if no existing codes are available
• Facilitate sample requests and submit them for approval as needed
• Initiate credit note requisitions and complete GCM forms when required
• Performed ad-hoc tasks as assigned

Requirements:

• Possess at least a minimum Diploma in Business / Engineering / Mechanical discipline or equivalent
• Has at least two years of experience in a relevant field
• Knowledge of mechanical engineering products is an added advantage
• Good communication, interpersonal, and customer service skills.For more information about this role, click here .